KlearNowAI incident
Update 5- Delays in Processing EDI and eManifest Portal Messages
Resolved after 20 hours 45 minutes, affecting Customs Engine and Customs360 and 1 more, on September 30, 2025.
Please be advised, CBSA has resolved the issue but we are currently experiencing a delay in processing all inbound and outbound messages. During this time, the CBSA is able to receive all incoming data but there is a delay in sending outbound messages such as acknowledgements, reject messages and notices E.g. RNS and Completeness.
Affected components
Update timeline
- investigating Sep 30, 2025, 05:35 PM UTC
CBSA has identified the root cause of the issue and are working with their partners to resolve this issue as soon as possible. They currently do not have an estimated time of resolution and will provide updates hourly. Contingency procedures for commercial clearance have been invoked.
- resolved Oct 01, 2025, 02:21 PM UTC
Please be advised, CBSA has resolved the issue but we are currently experiencing a delay in processing all inbound and outbound messages. During this time, the CBSA is able to receive all incoming data but there is a delay in sending outbound messages such as acknowledgements, reject messages and notices E.g. RNS and Completeness.
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