Resolved after 2 hours 47 minutes, affecting Sources, on October 29, 2025.
We’re investigating errors when previewing models that include the message: Missing credentials in config, if using AWS_CONFIG_FILE, set AWS_SDK_LOAD_CONFIG=1. This appears linked to an ongoing Azure connectivity issue affecting access to Hightouch resources used for model previews. Syncs continue to run normally.
Affected components
Update timeline
- monitoring Oct 29, 2025, 09:45 PM UTC
We’re investigating errors when previewing models that include the message: Missing credentials in config, if using AWS_CONFIG_FILE, set AWS_SDK_LOAD_CONFIG=1. This appears linked to an ongoing Azure connectivity issue affecting access to Hightouch resources used for model previews. Syncs continue to run normally.
- resolved Oct 30, 2025, 12:33 AM UTC
This incident has been resolved.
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Amazon Web Services