Hightouch incident

Audience access issue impacting subset of customers

Resolved on December 18, 2025.

resolved Dec 18, 2025, 05:24 PM UTC

Between 7:24 AM PT and 8:06 AM PT, customers on legacy access control may have experienced issues accessing their Customer Studio audiences. Sync scheduling and execution were not impacted. This issue has been resolved.

Started
Dec 18, 2025, 04:00 PM UTC
Resolved
Dec 18, 2025, 04:00 PM UTC
Duration
–
Detected by Pingoru
Dec 18, 2025, 04:00 PM UTC

Update timeline

  1. resolved Dec 18, 2025, 05:24 PM UTC

    Between 7:24 AM PT and 8:06 AM PT, customers on legacy access control may have experienced issues accessing their Customer Studio audiences. Sync scheduling and execution were not impacted. This issue has been resolved.

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