Hightouch incident
Audience access issue impacting subset of customers
Notice Vendor's status page →
Resolved on December 18, 2025.
Between 7:24 AM PT and 8:06 AM PT, customers on legacy access control may have experienced issues accessing their Customer Studio audiences. Sync scheduling and execution were not impacted. This issue has been resolved.
Update timeline
- resolved Dec 18, 2025, 05:24 PM UTC
Between 7:24 AM PT and 8:06 AM PT, customers on legacy access control may have experienced issues accessing their Customer Studio audiences. Sync scheduling and execution were not impacted. This issue has been resolved.
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