Hightouch incident

Some syncs failing to initiate

Resolved after 33 minutes, affecting AWS ap-south-1 (Mumbai) and AWS eu-west-1 (Ireland) and 1 more, on December 24, 2025.

investigating Dec 24, 2025, 08:06 PM UTC

We are currently investigating this issue.

Started
Dec 24, 2025, 07:40 PM UTC
Resolved
Dec 24, 2025, 08:14 PM UTC
Duration
33m
Detected by Pingoru
Dec 24, 2025, 07:40 PM UTC

Affected components

AWS ap-south-1 (Mumbai)AWS eu-west-1 (Ireland)AWS us-east-1 (N. Virginia)GCP us-east4 (N. Virginia)GCP europe-west1 (Belgium)Azure eastus (Virginia)

Update timeline

  1. investigating Dec 24, 2025, 08:06 PM UTC

    We are currently investigating this issue.

  2. resolved Dec 24, 2025, 08:14 PM UTC

    This incident has been resolved.

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