Hightouch incident
Customer Studio journeys - “Journey execution blocked” errors
Resolved on January 15, 2026.
Between 1:12PM PT (on January 14th) and 6:21AM PT (on January 15th), some Customer Studio journeys may have failed with “Journey execution blocked” errors. As a result, journey syncs may have been delayed, but no data loss has occurred. We have identified and resolved the issue. All functionality has returned to normal.
Update timeline
- resolved Jan 15, 2026, 04:19 PM UTC
Between 1:12PM PT (on January 14th) and 6:21AM PT (on January 15th), some Customer Studio journeys may have failed with “Journey execution blocked” errors. As a result, journey syncs may have been delayed, but no data loss has occurred. We have identified and resolved the issue. All functionality has returned to normal.
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