Hightouch incident

Processing delay for subset of syncs

Resolved after 2 hours 12 minutes, affecting AWS ap-south-1 (Mumbai) and AWS eu-west-1 (Ireland) and 1 more, on August 7, 2026.

resolved Aug 07, 2026, 03:01 AM UTC

This issue has been resolved. Between 8:14 PM and 9:22 PM ET, some sync runs experienced delays or failures. Event delivery was also delayed between 7:33 PM and 9:28 PM ET. There was no data loss. Affected syncs will recover on their next scheduled run. All services are now operating normally.

Started
Aug 07, 2026, 12:48 AM UTC
Resolved
Aug 07, 2026, 03:01 AM UTC
Duration
2h 12m
Detected by Pingoru
Aug 07, 2026, 12:48 AM UTC

Affected components

AWS ap-south-1 (Mumbai)AWS eu-west-1 (Ireland)AWS us-east-1 (N. Virginia)GCP us-east4 (N. Virginia)GCP europe-west1 (Belgium)Azure eastus (Virginia)

Update timeline

  1. investigating Aug 07, 2026, 12:48 AM UTC

    We are currently investigating an issue that is causing delays in syncs.

  2. monitoring Aug 07, 2026, 01:35 AM UTC

    Service is recovering, though some sync runs may continue to experience delays. We are monitoring recovery.

  3. resolved Aug 07, 2026, 03:01 AM UTC

    This issue has been resolved. Between 8:14 PM and 9:22 PM ET, some sync runs experienced delays or failures. Event delivery was also delayed between 7:33 PM and 9:28 PM ET. There was no data loss. Affected syncs will recover on their next scheduled run. All services are now operating normally.

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