Hightouch incident

Meta Sync Processing Delay

Resolved after 40 minutes, affecting Destinations, on July 20, 2026.

resolved Jul 20, 2026, 12:22 PM UTC

This incident has been resolved. There was no data loss. Impact was limited to Meta destinations. Syncs that failed during this window will complete successfully on their next scheduled run. No action is required.

Started
Jul 20, 2026, 11:42 AM UTC
Resolved
Jul 20, 2026, 12:22 PM UTC
Duration
40m
Detected by Pingoru
Jul 20, 2026, 11:42 AM UTC

Affected components

Destinations

Update timeline

  1. identified Jul 20, 2026, 11:42 AM UTC

    We have identified an issue impacting a subset of syncs to Meta. We are actively investigating and working to resolve the issue, and will provide an update as soon as more information is available.

  2. resolved Jul 20, 2026, 12:22 PM UTC

    This incident has been resolved. There was no data loss. Impact was limited to Meta destinations. Syncs that failed during this window will complete successfully on their next scheduled run. No action is required.

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