Hightouch incident

Google Sign-On Failures

Resolved after 47 minutes, affecting Reverse ETL and Customer Studio and 1 more, on June 25, 2026.

resolved Jun 25, 2026, 03:56 PM UTC

This incident has been resolved. There was no data loss. Impact was limited to Google-authenticated sources and destinations. Syncs that failed during this window will complete successfully on their next scheduled run. No action is required.

Started
Jun 25, 2026, 03:08 PM UTC
Resolved
Jun 25, 2026, 03:56 PM UTC
Duration
47m
Detected by Pingoru
Jun 25, 2026, 03:08 PM UTC

Affected components

Reverse ETLCustomer StudioIntelligence

Update timeline

  1. investigating Jun 25, 2026, 03:08 PM UTC

    We are currently investigating an issue causing Google Sign-On (SSO) failures. We are actively investigating the issue and will provide an update as soon as more information becomes available.

  2. monitoring Jun 25, 2026, 03:19 PM UTC

    Google Sign-On has recovered across all regions. We have deployed a fix for the remaining issues affecting some syncs (such as BigQuery) and are continuing to monitor recovery.

  3. resolved Jun 25, 2026, 03:56 PM UTC

    This incident has been resolved. There was no data loss. Impact was limited to Google-authenticated sources and destinations. Syncs that failed during this window will complete successfully on their next scheduled run. No action is required.

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