Hightouch incident
Sync delays for customers using SSH tunnels in AWS eu-west-1
Resolved on May 1, 2025.
Starting at 21:55 UTC, a small number of customers using SSH tunnels in the AWS eu-west-1 region experienced a delay in the execution of their sync runs. A temporary issue with our SSH tunneling infrastructure caused some syncs to remain in a queued state longer than usual. The issue has been resolved, and the affected syncs have since completed. No action is required.
Update timeline
- resolved May 01, 2025, 11:48 PM UTC
Starting at 21:55 UTC, a small number of customers using SSH tunnels in the AWS eu-west-1 region experienced a delay in the execution of their sync runs. A temporary issue with our SSH tunneling infrastructure caused some syncs to remain in a queued state longer than usual. The issue has been resolved, and the affected syncs have since completed. No action is required.
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