Hightouch incident

Resolved - Elevated 404 Responses on API Endpoints

Resolved after 1 hour 56 minutes, affecting Customer API, on May 20, 2025.

resolved May 20, 2025, 08:05 PM UTC

Between 10:38am and 12:34pm PDT, we observed an increase in 404 responses for API requests. The issue has been identified and resolved. All API services have returned to normal operation. We apologize for the disruption and appreciate your patience.

Started
May 20, 2025, 05:38 PM UTC
Resolved
May 20, 2025, 07:34 PM UTC
Duration
1h 56m
Detected by Pingoru
May 20, 2025, 05:38 PM UTC

Affected components

Customer API

Update timeline

  1. resolved May 20, 2025, 08:05 PM UTC

    Between 10:38am and 12:34pm PDT, we observed an increase in 404 responses for API requests. The issue has been identified and resolved. All API services have returned to normal operation. We apologize for the disruption and appreciate your patience.

Your product runs on more than Hightouch

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →