Hightouch incident

Delay in Processing for a Subset of Events

Resolved on July 31, 2025.

resolved Jul 31, 2025, 05:16 PM UTC

We identified and resolved an issue that may have caused up to a 2-hr delay in processing for a subset of Events. The underlying problem has been addressed, all impacted Events have been successfully processed, and Event processing has returned to normal.

Started
Jul 31, 2025, 02:30 PM UTC
Resolved
Jul 31, 2025, 02:30 PM UTC
Duration
–
Detected by Pingoru
Jul 31, 2025, 02:30 PM UTC

Update timeline

  1. resolved Jul 31, 2025, 05:16 PM UTC

    We identified and resolved an issue that may have caused up to a 2-hr delay in processing for a subset of Events. The underlying problem has been addressed, all impacted Events have been successfully processed, and Event processing has returned to normal.

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