Hightouch incident

Syncing Outage

Resolved after 43 minutes, affecting AWS ap-south-1 (Mumbai) and AWS eu-west-1 (Ireland) and 1 more, on August 13, 2025.

investigating Aug 13, 2025, 12:20 AM UTC

We are investigating issues with our syncing engine causing syncs to fail or not run.

Started
Aug 13, 2025, 12:17 AM UTC
Resolved
Aug 13, 2025, 01:00 AM UTC
Duration
43m
Detected by Pingoru
Aug 13, 2025, 12:17 AM UTC

Affected components

AWS ap-south-1 (Mumbai)AWS eu-west-1 (Ireland)AWS us-east-1 (N. Virginia)GCP us-east4 (N. Virginia)GCP europe-west1 (Belgium)Azure eastus (Virginia)

Update timeline

  1. investigating Aug 13, 2025, 12:17 AM UTC

    We are investigating issues with our syncing engine causing syncs to fail or not run.

  2. investigating Aug 13, 2025, 12:20 AM UTC

    We are investigating issues with our syncing engine causing syncs to fail or not run.

  3. resolved Aug 13, 2025, 01:00 AM UTC

    The issues has been identified and fixed, and syncs are now recovering.

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