Resolved after 1 hour 33 minutes, affecting Customer API, on August 28, 2025.
We have traced the issue back to a small number of API keys created by Hightouch users with invalid or expired Google auth. Affected users can reactivate their account (and associated API keys) by logging in to their workspace.
Affected components
Update timeline
- investigating Aug 28, 2025, 09:54 AM UTC
We are investigating an issue causing REST API calls to fail with 401 error codes for a subset of customers.
- resolved Aug 28, 2025, 11:28 AM UTC
We have traced the issue back to a small number of API keys created by Hightouch users with invalid or expired Google auth. Affected users can reactivate their account (and associated API keys) by logging in to their workspace.
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