Resolved after 8 hours 27 minutes, affecting Reverse ETL and Customer Studio and 1 more, on September 16, 2025.
Between 8:06 AM and 9:40 AM PT, customers may have experienced issues accessing the app, as well as delays in rETL and event ingestion and processing. This issue has now been resolved. All functionality has returned to normal.
Affected components
Update timeline
- investigating Sep 16, 2025, 03:16 PM UTC
We are investigating an issue causing some customers to experience difficulties accessing the app. We will provide an update as soon as we have more information.
- monitoring Sep 16, 2025, 03:27 PM UTC
App access has been restored. We are continuing to monitor the situation.
- monitoring Sep 16, 2025, 06:18 PM UTC
We are continuing to investigate the root cause and impact, including delays for events and syncing for a subset of customers. As of approximately 9:40 am PT, all functionality has returned to normal.
- resolved Sep 16, 2025, 11:43 PM UTC
Between 8:06 AM and 9:40 AM PT, customers may have experienced issues accessing the app, as well as delays in rETL and event ingestion and processing. This issue has now been resolved. All functionality has returned to normal.
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