Hightouch incident

Delay in subset of Events syncs

Resolved after 12 minutes, affecting Event syncing (US) and Event syncing (EU), on October 8, 2025.

resolved Oct 08, 2025, 07:03 PM UTC

This is now resolved. We have fully processed the backlog and syncs are now caught up and running as expected.

Started
Oct 08, 2025, 06:51 PM UTC
Resolved
Oct 08, 2025, 07:03 PM UTC
Duration
12m
Detected by Pingoru
Oct 08, 2025, 06:51 PM UTC

Affected components

Event syncing (US)Event syncing (EU)

Update timeline

  1. monitoring Oct 08, 2025, 06:51 PM UTC

    We identified and mitigated an issue causing delays for events to warehouse syncs beginning around 1:00 PM ET. Event ingestion and event forwarding syncs were unaffected. No data was dropped. We are processing the backlog and expect all syncs to be caught up shortly.

  2. resolved Oct 08, 2025, 07:03 PM UTC

    This is now resolved. We have fully processed the backlog and syncs are now caught up and running as expected.

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