Hightouch incident

Subset of syncs failing

Resolved after 34 minutes, affecting Destinations, on October 9, 2025.

resolved Oct 09, 2025, 12:53 AM UTC

We’ve resolved an issue that caused some syncs to fail between 4:50 PM and 5:20 PM PT. No action is required. Syncs will resume on their next scheduled run, or you can manually trigger a run at any time.

Started
Oct 09, 2025, 12:18 AM UTC
Resolved
Oct 09, 2025, 12:53 AM UTC
Duration
34m
Detected by Pingoru
Oct 09, 2025, 12:18 AM UTC

Affected components

Destinations

Update timeline

  1. investigating Oct 09, 2025, 12:18 AM UTC

    We are currently investigating an issue causing a subset of syncs to fail.

  2. identified Oct 09, 2025, 12:33 AM UTC

    We have identified the root issue are currently rolling out a fix.

  3. resolved Oct 09, 2025, 12:53 AM UTC

    We’ve resolved an issue that caused some syncs to fail between 4:50 PM and 5:20 PM PT. No action is required. Syncs will resume on their next scheduled run, or you can manually trigger a run at any time.

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