GBG Outage History
GBG is up right nowPingoru has recorded 190 incidents for GBG: 190 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 42 | 196 of 720 (27%) |
| May 2026 | 51 | 409 of 744 (55%) |
| June 2026 | 39 | 308 of 720 (43%) |
| July 2026 | 35 | 108 of 744 (14%) |
| August 2026 | 1 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 593 (0%) |
Incidents, newest first
Minor May 20, 2026 Service Incident for - GreenID - GreenID Biometric / Scan - NT Driver Licence 7d 21h GreenID Biometric / Scan
Started May 20, 2026, 11:34 PM UTC· resolved May 28, 2026, 09:16 PM UTC
- investigating May 20, 2026, 11:34 PM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
- investigating May 20, 2026, 11:40 PM UTC
Please note - this degradation of service only affects scanned Northern Territory Drivers Licences. Incident Start Time: 20/05/2026 16:00 AEST Next Update: 21/05/2026 17:00 AEST
- investigating May 21, 2026, 06:42 AM UTC
We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service. Incident Start Time: 20/05/2026 16:00 AEST Next Update: 22/05/2026 09:00 AEST
- investigating May 21, 2026, 09:31 PM UTC
We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service. Incident Start Time: 20/05/2026 16:00 AEST Next Update: 22/05/2026 17:00 AEST
- investigating May 22, 2026, 06:18 AM UTC
We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service. Incident Start Time: 20/05/2026 16:00 AEST Next Update: 25/05/2026 08:00 AEST
- investigating May 24, 2026, 10:07 PM UTC
We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service. Incident Start Time: 20/05/2026 16:00 AEST Next Update: 25/05/2026 17:00 AEST
- investigating May 27, 2026, 05:20 AM UTC
This is still being investigated and we're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service. Incident Start Time: 20/05/2026 16:00 AEST Next Update: 28/05/2026 08:00 AEST
- resolved May 28, 2026, 09:16 PM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 26/02/2026 00:00 AEST Incident Resolution Time: 29/05/2026 00:00 AEST
Notice May 17, 2026 Retrospective Service Disruption - GBG Cloudcheck - illion Australia – Experian Australia
Started May 17, 2026, 09:48 PM UTC· resolved May 17, 2026, 09:48 PM UTC
- resolved May 17, 2026, 09:48 PM UTC
Our supplier experienced a service disruption that may have prevented you from accessing or processing transactions. The incident duration was between 16/05/2026 21:25 - 16/05/2026 23:25 AEST We have escalated this to the supplier and will continue to engage with them regarding service improvements. To customers that have been affected by this issue, we would like to apologise.
Notice May 17, 2026 Retrospective Service Disruption - GBG Cloudcheck - Australian Birth Certificate, Australian Marriage Certificate, Australian Name Change Certificate – Australian Birth Certificate, Australian Marriage Certificate, Australian Name Change Certificate
Started May 17, 2026, 09:39 PM UTC· resolved May 17, 2026, 09:39 PM UTC
- resolved May 17, 2026, 09:39 PM UTC
Our supplier experienced a service disruption that may have prevented you from accessing or processing transactions with VIC Birth, Marriage, and Change of Name documents. The incident duration was between 16/05/2026 08:35 - 17/05/2026 20:55 AEST We have escalated this to the supplier and will continue to engage with them regarding service improvements. To customers that have been affected by this issue, we would like to apologise.
Notice May 17, 2026 Retrospective Service Disruption - GreenID - DVS - VIC Birth, Marriage and Change of Name Certificates – DVS - VIC Birth, Marriage and Change of Name Certificates
Started May 17, 2026, 09:35 PM UTC· resolved May 17, 2026, 09:35 PM UTC
- resolved May 17, 2026, 09:35 PM UTC
Our supplier experienced a service disruption that may have prevented you from using our: DVS - VIC Birth, Marriage and Change of Name Certificates Start Date and Time 16/05/2026 08:35 AEST End Date and Time 17/05/2026 20:55 AEST We have escalated this to the supplier and will continue to engage with them regarding service improvements. GBG would like to apologise for any impact caused.
Major May 16, 2026 Service Incident for ID3global - Australia Property (0526) 9h 21m Australia Property 2 (0526)
Started May 16, 2026, 01:26 PM UTC· resolved May 16, 2026, 10:47 PM UTC
- identified May 16, 2026, 01:26 PM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
- investigating May 16, 2026, 04:41 PM UTC
We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service. Incident Start Time: 16/05/2026 12:27 BST Next Update: 17/05/2026 09:00 BST
- resolved May 16, 2026, 10:47 PM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 16/05/2026 21:25 AEST Incident Resolution Time: 16/05/2026 23:25 AEST
Major May 16, 2026 Service Incident for ID3global - Australia Credit (0525) 9h 24m Australia Credit 2 (0525)
Started May 16, 2026, 01:25 PM UTC· resolved May 16, 2026, 10:50 PM UTC
- identified May 16, 2026, 01:25 PM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
- investigating May 16, 2026, 04:33 PM UTC
We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service. Incident Start Time: 16/05/2026 12:27 BST Next Update: 17/05/2026 09:00 BST
- resolved May 16, 2026, 10:50 PM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 16/05/2026 21:25 AEST Incident Resolution Time: 16/05/2026 23:25 AEST
Major May 16, 2026 Service Incident for - GBG Go - Multiple Services 9h 36m Data Verification - Australia: Single match standard sources (non-AML), Data Verification - Australia: Single match standard sources (AML), Data Verification - Australia: Single match standard sources (with additional sources) (AML), Data Verification - Australia: Single match standard sources (with additional sources) (non-AML) and 5 more
Started May 16, 2026, 01:20 PM UTC· resolved May 16, 2026, 10:56 PM UTC
- investigating May 16, 2026, 01:20 PM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
- investigating May 16, 2026, 04:29 PM UTC
We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service. Incident Start Time: 16/05/2026 12:27 BST Next Update: 17/05/2026 09:00 BST
- resolved May 16, 2026, 10:56 PM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 16/05/2026 21:25 AEST Incident Resolution Time: 16/05/2026 23:25 AEST
Major May 16, 2026 Service Incident for - GreenID - illion data sources 9h 50m ASIC Personal Name Search, Experian Australian Credit Header, Australian Tenancy File, Data Co-Op Database and 6 more
Started May 16, 2026, 12:46 PM UTC· resolved May 16, 2026, 10:36 PM UTC
- investigating May 16, 2026, 12:46 PM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
- investigating May 16, 2026, 12:54 PM UTC
We are continuing to investigate this issue.
- investigating May 16, 2026, 04:34 PM UTC
We are continuing to investigate this issue.
- resolved May 16, 2026, 10:36 PM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 16/05/2026 21:25 AEST Incident Resolution Time: 17/05/2026 23:25 AEST
Minor May 15, 2026 Service Incident for GBG Go - PEPs and Sanctions Screening: UK Instance with AdverseMedia and OGM 2h 35m PEPs and Sanctions Screening: UK Instance with AdverseMedia and OGM
Started May 15, 2026, 01:02 PM UTC· resolved May 15, 2026, 03:37 PM UTC
- investigating May 15, 2026, 01:02 PM UTC
We are currently experiencing a service disruption that is affecting a component used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
- resolved May 15, 2026, 03:37 PM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 15/05/2026 13:33 BST Incident Resolution Time: 15/05/2026 15:25 BST
Minor May 15, 2026 Service Incident for GBG ProID - ProID - International Sanctions & PEP (208/209) 2h 37m ProID - International Sanctions & PEP (208/209)
Started May 15, 2026, 01:01 PM UTC· resolved May 15, 2026, 03:39 PM UTC
- investigating May 15, 2026, 01:01 PM UTC
We are currently experiencing a service disruption that is affecting a component used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
- resolved May 15, 2026, 03:39 PM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 15/05/2026 13:33 BST Incident Resolution Time: 15/05/2026 15:25 BST
Major May 15, 2026 Supplier Service Incident for - GBG ID3global - Multiple Services 2h 35m International PEP Enhanced (0209), International Sanctions Enhanced (0208), Global Sanctions (Intelligence) (0531), Global PEP (Intelligence) (0532)
Started May 15, 2026, 01:01 PM UTC· resolved May 15, 2026, 03:36 PM UTC
- investigating May 15, 2026, 01:01 PM UTC
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
- resolved May 15, 2026, 03:36 PM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 15/05/2026 13:33 BST Incident Resolution Time: 15/05/2026 15:25 BST
Critical May 14, 2026 Service Disruption - CloudCheck - DVS - QLD Birth, Marriage and Change of Name Certificates 18h 20m Australian Birth Certificate, Australian Marriage Certificate, Australian Name Change Certificate
Started May 14, 2026, 04:54 AM UTC· resolved May 14, 2026, 11:14 PM UTC
- investigating May 14, 2026, 04:54 AM UTC
Document/s Affected QLD Birth, Marriage and Change of Name Certificates Start Date and Time: 14 May 2026 — 2:23PM AEST
- resolved May 14, 2026, 11:14 PM UTC
Resolved. Start Date and Time 14 May 2026 — 2:23PM AEST End Date and Time 15 May 2026 — 9:07AM AEST
Critical May 14, 2026 Service Disruption - greenID - DVS - QLD Birth, Marriage and Change of Name Certificates 18h 22m DVS - QLD Birth, Marriage and Change of Name Certificates
Started May 14, 2026, 04:52 AM UTC· resolved May 14, 2026, 11:14 PM UTC
- investigating May 14, 2026, 04:52 AM UTC
Document/s Affected QLD Birth, Marriage and Change of Name Certificates Start Date and Time: 14 May 2026 — 2:23PM AEST
- resolved May 14, 2026, 11:14 PM UTC
Resolved. Start Date and Time 14 May 2026 — 2:23PM AEST End Date and Time 15 May 2026 — 9:07AM AEST
Notice May 12, 2026 Retrospective Service Disruption - GBG ID3global - Brazil CPF (0534) – Brazil CPF (0534)
Started May 12, 2026, 11:09 AM UTC· resolved May 12, 2026, 11:09 AM UTC
- resolved May 12, 2026, 11:09 AM UTC
Please be advised that we experienced a service disruption that may have prevented you from accessing or processing transactions. The incident duration was between 11/05/2026 16:12 - 11/05/2026 17:17 BST To customers that have been affected by this issue, we would like to apologise.
Critical May 11, 2026 Service Incident for ID3global - UK Mobile Identity (0389) 40m UK Mobile Identity (0389)
Started May 11, 2026, 10:12 AM UTC· resolved May 11, 2026, 10:53 AM UTC
- identified May 11, 2026, 10:12 AM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
- resolved May 11, 2026, 10:53 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 11/05/2026 10:44 BST Incident Resolution Time: 11/05/2026 11:19 BST
Notice May 11, 2026 Retrospective Service Disruption - GBG IDscan - Hosted Platform (Australia PROD) – Hosted Platform (Australia PROD)
Started May 11, 2026, 09:58 AM UTC· resolved May 11, 2026, 09:58 AM UTC
- resolved May 11, 2026, 09:58 AM UTC
Please be advised that we experienced a service disruption that may have prevented you from accessing or processing transactions. The incident duration was between 10/05/2026 01:44 - 10/05/2026 03:42 BST To customers that have been affected by this issue, we would like to apologise.
Notice May 11, 2026 Retrospective Service Disruption - greenID NZ Tenancy – NZ Experian Tenancy (FCS)
Started May 11, 2026, 04:17 AM UTC· resolved May 11, 2026, 04:17 AM UTC
- resolved May 11, 2026, 04:17 AM UTC
NZ Tenancy May 9th between 5:26pm and 5:59pm
Minor May 11, 2026 Supplier Service Incident for - GBG Cloudcheck - Australian Centrelink 22h 48m Australian Centrelink
Started May 11, 2026, 12:59 AM UTC· resolved May 11, 2026, 11:47 PM UTC
- investigating May 11, 2026, 12:59 AM UTC
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
- investigating May 11, 2026, 09:29 PM UTC
We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service. Incident Start Time: 11/05/2026 09:00 AEST Next Update: 12/05/2026 13:00 AEST
- resolved May 11, 2026, 11:47 PM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 12/05/2026 09:58 AEST Incident Resolution Time: 12/05/2026 09:25 AEST
Minor May 11, 2026 Supplier Service Incident for - GreenID - DVS - Centrelink Concession Card 22h 53m DVS - Centrelink Concession Card
Started May 11, 2026, 12:51 AM UTC· resolved May 11, 2026, 11:44 PM UTC
- investigating May 11, 2026, 12:51 AM UTC
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
- investigating May 11, 2026, 09:32 PM UTC
We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service. Incident Start Time: 11/05/2026 09:00 AEST Next Update: 12/05/2026 13:00 AEST
- resolved May 11, 2026, 11:44 PM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 12/05/2026 09:58 AEST Incident Resolution Time: 12/05/2026 09:25 AEST
Notice May 10, 2026 Retrospective Service Disruption - GBG Cloudcheck - Australian Passport – Australian Passport
Started May 10, 2026, 09:38 PM UTC· resolved May 10, 2026, 09:38 PM UTC
- resolved May 10, 2026, 09:38 PM UTC
Our supplier experienced a service disruption that may have prevented you from accessing or processing transactions. The incident duration was between 08/05/2026 18:24 - 08/05/2026 18:48 AEST We have escalated this to the supplier and will continue to engage with them regarding service improvements. To customers that have been affected by this issue, we would like to apologise.
Notice May 10, 2026 Retrospective Service Disruption - GreenID - DVS - Australian Passport – DVS - Australian Passport
Started May 10, 2026, 09:34 PM UTC· resolved May 10, 2026, 09:34 PM UTC
- resolved May 10, 2026, 09:34 PM UTC
Please be advised that you may have experienced a service disruption that may have prevented you from using our: DVS - Australian Passport Start Date and Time 08/05/2026 18:24 AEST End Date and Time 08/05/2026 18:48 AEST Service has since been restored and GBG team are working to confirm the root cause and preventative actions. GBG would like to apologise for any impact caused.
Notice May 8, 2026 Retrospective Service Disruption - Loqate - Verify - US Region Only – Verify
Started May 08, 2026, 08:11 AM UTC· resolved May 08, 2026, 08:11 AM UTC
- resolved May 08, 2026, 08:11 AM UTC
Please be advised that you may have experienced an intermittent service disruption that may have prevented you from using our service. The incident duration was between 08/05/2026 00:46 - 08/05/2026 01:02 BST To customers that have been affected by this issue, we would like to apologise and if you need to speak to us regarding this notification, please contact Customer Support via [email protected]
Minor May 7, 2026 Supplier Service Incident for - GBG Cloudcheck - Australian Medicare 2h 20m Australian Medicare
Started May 07, 2026, 09:26 PM UTC· resolved May 07, 2026, 11:47 PM UTC
- investigating May 07, 2026, 09:26 PM UTC
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
- resolved May 07, 2026, 11:47 PM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 07/05/2026 23:11 AEST Incident Resolution Time: 07/05/2026 23:51 AEST
Minor May 7, 2026 Supplier Service Incident for - GreenID - DVS - Medicare Card 2h 18m DVS - Medicare Card
Started May 07, 2026, 09:23 PM UTC· resolved May 07, 2026, 11:42 PM UTC
- investigating May 07, 2026, 09:23 PM UTC
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
- resolved May 07, 2026, 11:42 PM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 07/05/2026 23:11 AEST Incident Resolution Time: 07/05/2026 23:51 AEST
Major May 7, 2026 Service Incident for - GBG Datacare - Mobile Validation 2h 26m Mobile Validation
Started May 07, 2026, 11:14 AM UTC· resolved May 07, 2026, 01:41 PM UTC
- investigating May 07, 2026, 11:14 AM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
- resolved May 07, 2026, 01:41 PM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 06/05/2026 21:00 BST Incident Resolution Time: 07/05/2026 14:25 BST