GBG incident
Retrospective Service Disruption - GBG Cloudcheck - Australian Passport
Resolved on May 10, 2026, affecting Australian Passport.
Our supplier experienced a service disruption that may have prevented you from accessing or processing transactions. The incident duration was between 08/05/2026 18:24 - 08/05/2026 18:48 AEST We have escalated this to the supplier and will continue to engage with them regarding service improvements. To customers that have been affected by this issue, we would like to apologise.
Affected components
Update timeline
- resolved May 10, 2026, 09:38 PM UTC
Our supplier experienced a service disruption that may have prevented you from accessing or processing transactions. The incident duration was between 08/05/2026 18:24 - 08/05/2026 18:48 AEST We have escalated this to the supplier and will continue to engage with them regarding service improvements. To customers that have been affected by this issue, we would like to apologise.
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