GBG incident
Retrospective Service Disruption - GBG IDscan - Hosted Platform (Australia PROD)
Resolved on May 11, 2026, affecting Hosted Platform (Australia PROD).
Please be advised that we experienced a service disruption that may have prevented you from accessing or processing transactions. The incident duration was between 10/05/2026 01:44 - 10/05/2026 03:42 BST To customers that have been affected by this issue, we would like to apologise.
Affected components
Update timeline
- resolved May 11, 2026, 09:58 AM UTC
Please be advised that we experienced a service disruption that may have prevented you from accessing or processing transactions. The incident duration was between 10/05/2026 01:44 - 10/05/2026 03:42 BST To customers that have been affected by this issue, we would like to apologise.
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