GBG incident
Service Incident for ID3global - UK Mobile Identity (0389)
Resolved after 40 minutes, affecting UK Mobile Identity (0389), on May 11, 2026.
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 11/05/2026 10:44 BST Incident Resolution Time: 11/05/2026 11:19 BST
Affected components
Update timeline
- identified May 11, 2026, 10:12 AM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
- resolved May 11, 2026, 10:53 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 11/05/2026 10:44 BST Incident Resolution Time: 11/05/2026 11:19 BST
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