GBG Outage History
GBG is up right nowPingoru has recorded 190 incidents for GBG: 190 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 42 | 196 of 720 (27%) |
| May 2026 | 51 | 409 of 744 (55%) |
| June 2026 | 39 | 308 of 720 (43%) |
| July 2026 | 35 | 108 of 744 (14%) |
| August 2026 | 1 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 592 (0%) |
Incidents, newest first
Minor June 10, 2026 Supplier Service Incident for - Cloudcheck - illion Australia - ASIC 1h 28m Experian Australia
Started Jun 10, 2026, 10:58 PM UTC· resolved Jun 11, 2026, 12:26 AM UTC
- investigating Jun 10, 2026, 10:58 PM UTC
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
- resolved Jun 11, 2026, 12:26 AM UTC
ASIC Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 10/06/2026 20:12 AEST Incident Resolution Time: 11/06/2026 09:15 AEST
Major June 9, 2026 Supplier Service Incident for - GBG ProID - ProID Portal v2 4h 2m ProID Portal v2
Started Jun 09, 2026, 09:44 AM UTC· resolved Jun 09, 2026, 01:46 PM UTC
- investigating Jun 09, 2026, 09:44 AM UTC
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
- investigating Jun 09, 2026, 01:07 PM UTC
We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service. Incident Start Time: 09/06/2026 10:37 BST Next Update: 09/06/2026 16:45 BST
- resolved Jun 09, 2026, 01:46 PM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 09/06/2026 10:30 BST Incident Resolution Time: 09/06/2026 13:30 BST
Major June 8, 2026 GBG Test Service disruption 15h 50m Test 2 - GBG ExpectID
Started Jun 08, 2026, 03:22 PM UTC· resolved Jun 09, 2026, 07:12 AM UTC
- investigating Jun 08, 2026, 03:22 PM UTC
Test Service disruption
- investigating Jun 08, 2026, 03:22 PM UTC
We are continuing to investigate this issue.
- investigating Jun 08, 2026, 03:23 PM UTC
We are continuing to investigate this issue.
- resolved Jun 09, 2026, 07:12 AM UTC
This incident has been resolved.
Critical June 8, 2026 GBG Test service disruption 9m Test 1 - GBG ID3global
Started Jun 08, 2026, 03:04 PM UTC· resolved Jun 08, 2026, 03:13 PM UTC
- investigating Jun 08, 2026, 03:04 PM UTC
Testing Service disruption
- investigating Jun 08, 2026, 03:11 PM UTC
We are continuing to investigate this issue.
- investigating Jun 08, 2026, 03:12 PM UTC
We are continuing to investigate this issue.
- resolved Jun 08, 2026, 03:13 PM UTC
This incident has been resolved.
Notice June 5, 2026 Retrospective Service Disruption - Loqate - Capture V4 – Capture V4
Started Jun 05, 2026, 08:27 AM UTC· resolved Jun 05, 2026, 08:27 AM UTC
- resolved Jun 05, 2026, 08:27 AM UTC
Please be advised that you may have experienced an intermittent service disruption that may have prevented you from using our Capture V4 service for German addresses. The incident duration was between 05/06/2026 05:30 - 05/06/2026 08:46 BST To customers that have been affected by this issue, we would like to apologise and if you need to speak to us regarding this notification, please contact Customer Support via [email protected]
Critical June 4, 2026 Service Incident - greenID - Comply Advantage (MESH) portal access issue 1d 21h Comply Advantage
Started Jun 04, 2026, 02:27 AM UTC· resolved Jun 05, 2026, 11:40 PM UTC
- investigating Jun 04, 2026, 02:27 AM UTC
We are currently experiencing issues with access to the ComplyAdvantage MESH portal. Users may encounter difficulties when attempting to log in. This issue only affects users accessing the ComplyAdvantage MESH portal. Screening and verification services remain fully operational and are not impacted. Our team is actively investigating and working to resolve the issue as quickly as possible to restore portal access. We will provide further updates as more information becomes available.
- identified Jun 05, 2026, 02:32 AM UTC
he issue has been identified, and the team is currently working on a fix.
- identified Jun 05, 2026, 02:32 AM UTC
The issue has been identified, and the team is currently working on a fix.
- investigating Jun 05, 2026, 06:13 AM UTC
We are continuing to investigate an issue affecting access to the ComplyAdvantage (MESH) portal. Users may experience difficulties when attempting to log in. This issue is limited to the MESH portal ONLY. Screening and verification services remain fully operational and are NOT impacted. We will provide further updates as more information becomes available.
- resolved Jun 05, 2026, 11:40 PM UTC
RESOLVED The issue affecting access to the ComplyAdvantage (MESH) portal has now been resolved. Some users may have experienced difficulties logging in between 4 June at 10:00 AM and 6 June at 8:00 AM. This issue was limited to the MESH portal ONLY. Screening and verification services remained fully operational and were NOT impacted during this time.
Notice June 3, 2026 Retrospective Service Disruption - GreenID - NZTA NZ Drivers Licence – NZTA NZ Drivers Licence
Started Jun 03, 2026, 06:33 AM UTC· resolved Jun 03, 2026, 06:33 AM UTC
- resolved Jun 03, 2026, 06:33 AM UTC
Our supplier experienced a service disruption that may have prevented you from using our: NZTA NZ Drivers Licence Start Date and Time 03/06/2026 16:05 AEST End Date and Time 03/06/2026 16:13 AEST We have escalated this to the supplier and will continue to engage with them regarding service improvements. GBG would like to apologise for any impact caused.
Minor June 3, 2026 Service Incident for - GBG Cloudcheck - Australian Electoral Commission 20h 26m Australian Electoral Commission
Started Jun 03, 2026, 05:40 AM UTC· resolved Jun 04, 2026, 02:07 AM UTC
- investigating Jun 03, 2026, 05:40 AM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
- resolved Jun 04, 2026, 02:07 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 03/06/2026 14:07 AEST Incident Resolution Time: 04/06/2026 11:40 AEST
Minor June 3, 2026 Service Incident for - GreenID - Australian Electoral Roll (AEC) 20h 28m Australian Electoral Roll (AEC)
Started Jun 03, 2026, 05:39 AM UTC· resolved Jun 04, 2026, 02:07 AM UTC
- investigating Jun 03, 2026, 05:39 AM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
- resolved Jun 04, 2026, 02:07 AM UTC
Restoration of DVS AEC Intermittent Outage Start Date and Time 3 June 2026 — 2:07PM AEST End Date and Time 4 June 2026 — 11:40AM AEST
Minor June 3, 2026 Service Incident - greenID - Hosted / Biometric / Scan (Prod Environment) 19h 44m GreenID Biometric / Scan
Started Jun 03, 2026, 01:41 AM UTC· resolved Jun 03, 2026, 09:25 PM UTC
- investigating Jun 03, 2026, 01:41 AM UTC
We’re currently experiencing degraded performance, which may result in slower-than-usual response times when using our service. While the service remains available, some features may not perform as expected. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
- investigating Jun 03, 2026, 01:45 AM UTC
We are continuing to investigate this issue.
- resolved Jun 03, 2026, 09:25 PM UTC
Resolved.
Minor June 3, 2026 Service Incident for - GBG IDscan - Hosted Platform (Australia PROD) 19h 48m Hosted Platform (Australia PROD)
Started Jun 03, 2026, 01:36 AM UTC· resolved Jun 03, 2026, 09:25 PM UTC
- investigating Jun 03, 2026, 01:36 AM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
- investigating Jun 03, 2026, 01:41 AM UTC
We are continuing to investigate this issue.
- resolved Jun 03, 2026, 09:25 PM UTC
Resolved
Major June 3, 2026 Service Incident for - greenID - Hosted / Biometric / Scan (Test Environment) 8h 3m GreenID Biometric / Scan
Started Jun 03, 2026, 01:28 AM UTC· resolved Jun 03, 2026, 09:32 AM UTC
- investigating Jun 03, 2026, 01:28 AM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
- investigating Jun 03, 2026, 01:43 AM UTC
We are continuing to investigate this issue.
- investigating Jun 03, 2026, 01:54 AM UTC
We are continuing to investigate this issue.
- resolved Jun 03, 2026, 09:32 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 03/06/2026 02:54 BST Incident Resolution Time: 03/06/2026 10:14 BST
Major June 3, 2026 Service Incident for - GBG IDscan - Hosted Platform (Australia POC) 8h 8m Hosted Platform (Australia POC)
Started Jun 03, 2026, 01:21 AM UTC· resolved Jun 03, 2026, 09:30 AM UTC
- investigating Jun 03, 2026, 01:21 AM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
- investigating Jun 03, 2026, 01:43 AM UTC
We are continuing to investigate this issue.
- resolved Jun 03, 2026, 09:30 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 03/06/2026 02:22 BST Incident Resolution Time: 03/06/2026 10:14 BST
Minor June 2, 2026 Service Incident for - GBG Cloudcheck - Cloudcheck Platform 16h 31m Cloudcheck Platform
Started Jun 02, 2026, 06:51 AM UTC· resolved Jun 02, 2026, 11:22 PM UTC
- investigating Jun 02, 2026, 06:51 AM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
- investigating Jun 02, 2026, 07:01 AM UTC
We’re currently experiencing an issue with downloading PDFs from the CloudCheck Direct portal. Our team is actively working to resolve this as quickly as possible. We apologise for the inconvenience and appreciate your patience. We’ll keep you updated as more information becomes available.
- resolved Jun 02, 2026, 11:22 PM UTC
Issue resolved
Notice May 31, 2026 Retrospective Service disruption - ID3global - UK Credit Header Advanced features (0154/0155) – UK Credit Header (0154/0155) - Match level Advanced/Enhanced
Started May 31, 2026, 02:44 AM UTC· resolved May 31, 2026, 02:44 AM UTC
- resolved May 31, 2026, 02:44 AM UTC
We’re pleased to inform you that the service disruption to the Credit Header advanced features we reported earlier is now resolved. The incident duration was between ENTER TIME 02:00 – 03:08 BST 07/07/2021 To customers that have been affected by this issue, we would like to apologise. If you need to speak to us regarding this notification, please contact Customer Support on *0844 888 1136 or [email protected] *calls cost 5p per minute plus your telephone company’s network access charge
Major May 30, 2026 Supplier Service Incident for - GreenID - DVS - Australian Passport 2h 16m DVS - Australian Passport
Started May 30, 2026, 04:07 PM UTC· resolved May 30, 2026, 06:23 PM UTC
- investigating May 30, 2026, 04:07 PM UTC
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
- resolved May 30, 2026, 06:23 PM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 31/05/2026 01:28 AEST Incident Resolution Time: 31/05/2026 03:55 AEST
Minor May 29, 2026 Service Incident for GBG Go - Data Verification - UK: Credit Bureau 1 28m Data Verification - UK: Credit Bureau 1
Started May 29, 2026, 07:18 AM UTC· resolved May 29, 2026, 07:46 AM UTC
- investigating May 29, 2026, 07:18 AM UTC
We are currently experiencing a service disruption that is affecting a component used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
- resolved May 29, 2026, 07:46 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 29/05/2026 07:41 BST Incident Resolution Time: 29/05/2026 08:11 BST
Major May 29, 2026 Service Incident for - GBG ID3global - UK Credit Header (0154/0155) 25m UK Credit Header (0154/0155)
Started May 29, 2026, 07:17 AM UTC· resolved May 29, 2026, 07:42 AM UTC
- investigating May 29, 2026, 07:17 AM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
- resolved May 29, 2026, 07:42 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 29/05/2026 07:41 BST Incident Resolution Time: 29/05/2026 08:11 BST
Critical May 28, 2026 GBG Go Testing 3d 19h Test 1 - GBG ID3global
Started May 28, 2026, 02:28 PM UTC· resolved Jun 01, 2026, 09:42 AM UTC
- investigating May 28, 2026, 02:28 PM UTC
GBG Go Testing
- investigating May 28, 2026, 02:52 PM UTC
We are continuing to investigate this issue.
Minor May 25, 2026 Service Incident - CloudCheck - NZ Tenancy 32m NZ Tenancy
Started May 25, 2026, 11:46 PM UTC· resolved May 26, 2026, 12:18 AM UTC
- investigating May 25, 2026, 11:46 PM UTC
New Zealand tenancy is currently experiencing intermittent outage. Our team is actively investigating and working to resolve the issue. Further updates will be provided as they become available.
- resolved May 26, 2026, 12:18 AM UTC
Resolved: Issue started at 8:11 AM AEST Issue Finished at 9:26 AM AEST
Minor May 25, 2026 Supplier Service Incident for - GreenID - NZ illion Tenancy (FCS) 53m NZ Experian Tenancy (FCS)
Started May 25, 2026, 11:28 PM UTC· resolved May 26, 2026, 12:21 AM UTC
- investigating May 25, 2026, 11:28 PM UTC
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
- resolved May 26, 2026, 12:21 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 26/05/2026 08:11 AEST Incident Resolution Time: 26/05/2026 09:26 AEST
Critical May 22, 2026 GBG Test Incident 3d 22h Test 1 - GBG ID3global
Started May 22, 2026, 10:40 AM UTC· resolved May 26, 2026, 08:55 AM UTC
- investigating May 22, 2026, 10:40 AM UTC
GBG Test Incident
Minor May 22, 2026 Supplier Service Incident for - GBG Cloudcheck - Equifax 14m Equifax
Started May 22, 2026, 01:06 AM UTC· resolved May 22, 2026, 01:20 AM UTC
- investigating May 22, 2026, 01:06 AM UTC
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
- resolved May 22, 2026, 01:20 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 22/05/2026 11:00 AEST Incident Resolution Time: 22/05/2026 11:20 AEST
Notice May 21, 2026 Retrospective Service Disruption - GBG Cloudcheck - Australian Medicare – Australian Medicare
Started May 21, 2026, 09:40 PM UTC· resolved May 21, 2026, 09:40 PM UTC
- resolved May 21, 2026, 09:40 PM UTC
Our supplier experienced a service disruption that may have prevented you from accessing or processing transactions. The incident duration was between 21/05/2026 21:35 - 21/05/2026 22:22 AEST We have escalated this to the supplier and will continue to engage with them regarding service improvements. To customers that have been affected by this issue, we would like to apologise.
Notice May 21, 2026 Retrospective Service Disruption - GreenID - DVS - Medicare Card – DVS - Medicare Card
Started May 21, 2026, 09:37 PM UTC· resolved May 21, 2026, 09:37 PM UTC
- resolved May 21, 2026, 09:37 PM UTC
Our supplier experienced an intermittent service disruption that may have prevented you from using our: DVS - Medicare Card Start Date and Time 21/05/2026 21:35 AEST End Date and Time 21/05/2026 22:22 AEST We have escalated this to the supplier and will continue to engage with them regarding service improvements. GBG would like to apologise for any impact caused.