GBG incident

Service Incident - greenID - Hosted / Biometric / Scan (Prod Environment)

Resolved after 19 hours 44 minutes, affecting GreenID Biometric / Scan, on June 3, 2026.

investigating Jun 03, 2026, 01:45 AM UTC

We are continuing to investigate this issue.

Affected components

GreenID Biometric / Scan

investigating Jun 03, 2026, 01:41 AM UTC

We’re currently experiencing degraded performance, which may result in slower-than-usual response times when using our service. While the service remains available, some features may not perform as expected. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
investigating Jun 03, 2026, 01:45 AM UTC

We are continuing to investigate this issue.
resolved Jun 03, 2026, 09:25 PM UTC

Resolved.

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