GBG incident
Service Incident for - greenID - Hosted / Biometric / Scan (Test Environment)
Resolved after 8 hours 3 minutes, affecting GreenID Biometric / Scan, on June 3, 2026.
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 03/06/2026 02:54 BST Incident Resolution Time: 03/06/2026 10:14 BST
Affected components
Update timeline
- investigating Jun 03, 2026, 01:28 AM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
- investigating Jun 03, 2026, 01:43 AM UTC
We are continuing to investigate this issue.
- investigating Jun 03, 2026, 01:54 AM UTC
We are continuing to investigate this issue.
- resolved Jun 03, 2026, 09:32 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 03/06/2026 02:54 BST Incident Resolution Time: 03/06/2026 10:14 BST
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