GBG incident
Retrospective Service Disruption - GBG Cloudcheck - Australian Birth Certificate, Australian Marriage Certificate, Australian Name Change Certificate
Resolved on May 17, 2026, affecting Australian Birth Certificate and Australian Marriage Certificate and 1 more.
Our supplier experienced a service disruption that may have prevented you from accessing or processing transactions with VIC Birth, Marriage, and Change of Name documents. The incident duration was between 16/05/2026 08:35 - 17/05/2026 20:55 AEST We have escalated this to the supplier and will continue to engage with them regarding service improvements. To customers that have been affected by this issue, we would like to apologise.
Affected components
Update timeline
- resolved May 17, 2026, 09:39 PM UTC
Our supplier experienced a service disruption that may have prevented you from accessing or processing transactions with VIC Birth, Marriage, and Change of Name documents. The incident duration was between 16/05/2026 08:35 - 17/05/2026 20:55 AEST We have escalated this to the supplier and will continue to engage with them regarding service improvements. To customers that have been affected by this issue, we would like to apologise.
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