GBG incident

Service Incident for - GreenID - illion data sources

Resolved after 9 hours 50 minutes, affecting ASIC Personal Name Search and Experian Australian Credit Header and 1 more, on May 16, 2026.

resolved May 16, 2026, 10:36 PM UTC

Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 16/05/2026 21:25 AEST Incident Resolution Time: 17/05/2026 23:25 AEST

Started: May 16, 2026, 12:46 PM UTC
Resolved: May 16, 2026, 10:36 PM UTC
Duration: 9h 50m
Detected by Pingoru: May 16, 2026, 12:46 PM UTC

Affected components

ASIC Personal Name SearchExperian Australian Credit HeaderAustralian Tenancy FileData Co-Op DatabaseFCS Public Number DirectoryFCS NAD FileNZTA NZ Drivers LicenceExperian NZ Credit HeaderTINZ - Tenancy Information (NZ)FCS Experian Data Sources

Update timeline

investigating May 16, 2026, 12:46 PM UTC

We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
investigating May 16, 2026, 12:54 PM UTC

We are continuing to investigate this issue.
investigating May 16, 2026, 04:34 PM UTC

We are continuing to investigate this issue.
resolved May 16, 2026, 10:36 PM UTC

Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 16/05/2026 21:25 AEST Incident Resolution Time: 17/05/2026 23:25 AEST

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