Cin7 incident

Reports Module - Reports Stuck on "Initializing", Become Unavailable, or Fail to Export

Minor

Resolved after 10 days 5 hours, affecting Cin7 Core (Core: Cloud (dearsystems.com)), on June 4, 2026.

monitoring Jun 05, 2026, 04:04 AM UTC

We are continuing to monitor the incident.

Affected components

Cin7 Core (Core: Cloud (dearsystems.com))

investigating Jun 04, 2026, 03:29 AM UTC

We have received reports of performance issues within the Reports module. Reports remain in an "Initializing" state for an extended period, eventually becoming "Unavailable". In some cases, reports successfully load but fail when users attempt to export them.
monitoring Jun 04, 2026, 05:08 AM UTC

We identified a spike that may have contributed to the behavior being reported. The situation now appears to be clear, and we are continuing to monitor it.
monitoring Jun 05, 2026, 04:04 AM UTC

We are continuing to monitor the incident.

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