Cin7 incident

Product listing error - Magento

Minor

Resolved after 4 days 4 hours, affecting Cin7 Core (Core: Cloud (dearsystems.com)) and Cin7 Core (Core: B2B Portal) and 1 more, on May 14, 2026.

identified May 15, 2026, 08:08 AM UTC

We’ve completed work on a fix for this issue, and it is scheduled to be included in this weekend’s release.

Started: May 14, 2026, 02:36 AM UTC
Resolved: May 18, 2026, 07:25 AM UTC
Duration: 4d 4h
Detected by Pingoru: May 14, 2026, 02:36 AM UTC

Affected components

Cin7 Core (Core: Cloud (dearsystems.com))Cin7 Core (Core: B2B Portal)Cin7 Core (Core: Warehouse Management (WMS))Cin7 Core (Core: Point of Sale (POS))Cin7 Core (Core: Manufacturing (MES))Cin7 Core (Core: API)Cin7 Core (Core: 3rd Party Integrations)Cin7 Core (Core: Help Center)Cin7 Core (Core: 2FA)

Update timeline

investigating May 14, 2026, 02:36 AM UTC

We are investigating technical errors affecting product listings for Magento. Users may see 'runtime' or 'index out of bounds' errors during the listing process. Our team is working on a fix
identified May 15, 2026, 08:08 AM UTC

We’ve completed work on a fix for this issue, and it is scheduled to be included in this weekend’s release.
resolved May 18, 2026, 07:25 AM UTC

This incident has been resolved.

Your product runs on more than Cin7

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.