Cin7 incident

Product Listing Failure – Magento & Amazon Seller

Minor

Resolved after 19 hours 36 minutes, affecting Cin7 Core (Core: 3rd Party Integrations), on May 13, 2026.

monitoring May 13, 2026, 10:01 AM UTC

We implemented a fix and are currently monitoring the result.

Affected components

Cin7 Core (Core: 3rd Party Integrations)

identified May 13, 2026, 04:00 AM UTC

Customers are currently unable to list products to Magento and Amazon Seller from the integration screen due to the following runtime error: "Could not load file or assembly 'Ben.Demystifier, Version=0.4.0.0, Culture=neutral, PublicKeyToken=a6d206e05440431a' or one of its dependencies. The system cannot find the file specified."
monitoring May 13, 2026, 10:01 AM UTC

We implemented a fix and are currently monitoring the result.
resolved May 13, 2026, 11:36 PM UTC

This incident has been resolved.

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