CardConnect incident
CardPointe Gateway Service Disruption - PPS-62 Timeouts
Resolved after 1 day 3 hours, affecting CardPointe Gateway, on October 9, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Oct 09, 2025, 01:48 PM UTC
We are investigating a CardPointe Gateway service disruption (PPS-62 timeouts) which may be impacting your business. We are currently working to resolve this issue.
- investigating Oct 09, 2025, 01:51 PM UTC
We are continuing to investigate this issue.
- investigating Oct 09, 2025, 01:52 PM UTC
We are continuing to investigate this issue.
- investigating Oct 09, 2025, 01:55 PM UTC
We are continuing to investigate this issue.
- investigating Oct 09, 2025, 01:56 PM UTC
We are continuing to investigate this issue.
- investigating Oct 09, 2025, 01:57 PM UTC
We are continuing to investigate this issue.
- identified Oct 09, 2025, 04:11 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 09, 2025, 04:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 10, 2025, 05:17 PM UTC
This incident has been resolved.
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