CardConnect incident

CardPointeFunding Delay (9/27/26 Batches)

Resolved after 4 hours 2 minutes, affecting CardPointe Gateway and First Data North and 1 more, on September 28, 2026.

identified Sep 28, 2026, 05:25 PM UTC

Please be advised, some merchants processing on the CardPointe Gateway may experience a funding delay for batches settled on [9/27/26]. Impacted merchants can expect to see funds deposited after a 24-hour delay. Please note, this issue has no impact on the ability to process transactions.

Started
Sep 28, 2026, 05:25 PM UTC
Resolved
Sep 28, 2026, 09:28 PM UTC
Duration
4h 2m
Detected by Pingoru
Sep 28, 2026, 05:25 PM UTC

Affected components

CardPointe GatewayFirst Data NorthFirst Data South

Update timeline

  1. identified Sep 28, 2026, 05:25 PM UTC

    Please be advised, some merchants processing on the CardPointe Gateway may experience a funding delay for batches settled on [9/27/26]. Impacted merchants can expect to see funds deposited after a 24-hour delay. Please note, this issue has no impact on the ability to process transactions.

  2. resolved Sep 28, 2026, 09:28 PM UTC

    This incident has been resolved.

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