CardConnect incident

Core Commerce Hosted Payment Page (HPP) Service Degradation

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Resolved after 3 hours 59 minutes, affecting CardPointe Hosted Payment Page (HPP), on September 16, 2026.

monitoring Sep 16, 2026, 09:47 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Sep 16, 2026, 09:21 PM UTC
Resolved
Sep 17, 2026, 01:20 AM UTC
Duration
3h 59m
Detected by Pingoru
Sep 16, 2026, 09:21 PM UTC

Affected components

CardPointe Hosted Payment Page (HPP)

Update timeline

  1. identified Sep 16, 2026, 09:21 PM UTC

    We are aware of an issue impacting Hosted Payment Pages. We are actively working to address the issue.

  2. monitoring Sep 16, 2026, 09:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 17, 2026, 01:20 AM UTC

    This incident has been resolved.

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