Resolved after 5 hours 46 minutes, affecting CardPointe Gateway, on September 22, 2026.
Please be advised, some merchants may experience a funding delay for KeyBank and Citizens Bank. Impacted merchants can expect to see funds deposited after a 24-hour delay. Please note, this issue has no impact on the ability to process transactions.
Affected components
CardPointe Gateway
Update timeline
- identified Sep 22, 2026, 12:43 PM UTC
Please be advised, some merchants may experience a funding delay for KeyBank and Citizens Bank. Impacted merchants can expect to see funds deposited after a 24-hour delay. Please note, this issue has no impact on the ability to process transactions.
- resolved Sep 22, 2026, 06:30 PM UTC
This incident has been resolved.
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