CardConnect incident

INCIDENT: Vantiv Authorization Timeouts

Resolved after 1 hour 40 minutes, affecting Vantiv, on October 7, 2026.

investigating Oct 07, 2026, 07:18 PM UTC

The CardPointe Gateway is currently experiencing timeouts during transaction authorization to Vantiv. We are currently investigating the the issue. We will provide updates as they become available.

Started
Oct 07, 2026, 07:18 PM UTC
Resolved
Oct 07, 2026, 08:58 PM UTC
Duration
1h 40m
Detected by Pingoru
Oct 07, 2026, 07:18 PM UTC

Affected components

Vantiv

Update timeline

  1. investigating Oct 07, 2026, 07:18 PM UTC

    The CardPointe Gateway is currently experiencing timeouts during transaction authorization to Vantiv. We are currently investigating the the issue. We will provide updates as they become available.

  2. resolved Oct 07, 2026, 08:58 PM UTC

    This incident has been resolved.

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