CardConnect incident
CoPilot, CardPointe Desktop, CardPointe Integrated Terminal, Gateway Service Disruption
Resolved after 1 hour 25 minutes, affecting CardPointe Integrated Terminal and CardPointe Desktop and 1 more, on October 9, 2026.
Service has been restored and we are monitoring results. Merchants utilizing the CardPointe Integrated Terminal may need to power cycle their device to restore connectivity.
Affected components
Update timeline
- investigating Oct 09, 2026, 04:46 PM UTC
Users may experience service disruption and rendering issues while using CoPilot. We are currently investigating the issue.
- investigating Oct 09, 2026, 04:55 PM UTC
We are continuing to investigate this issue.
- investigating Oct 09, 2026, 04:56 PM UTC
Users may experience service disruption while using CoPilot, CardPointe Gateway, and the CardPointe Desktop Application. We are currently investigating the issue.
- investigating Oct 09, 2026, 05:04 PM UTC
Users may experience service disruption while using CoPilot, CardPointe Gateway, CardPointe Integrated Terminal and the CardPointe Desktop Application. We are currently investigating the issue.
- monitoring Oct 09, 2026, 05:13 PM UTC
Service has been restored and we are monitoring results. Merchants utilizing the CardPointe Integrated Terminal may need to power cycle their device to restore connectivity.
- resolved Oct 09, 2026, 06:11 PM UTC
This incident has been resolved.
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