CardConnect incident

Cardpointe Unattended Service Disruption

Resolved after 4 hours 16 minutes, affecting CardPointe Unattended, on November 19, 2025.

monitoring Nov 19, 2025, 03:13 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Nov 19, 2025, 02:19 PM UTC
Resolved
Nov 19, 2025, 06:35 PM UTC
Duration
4h 16m
Detected by Pingoru
Nov 19, 2025, 02:19 PM UTC

Affected components

CardPointe Unattended

Update timeline

  1. investigating Nov 19, 2025, 02:19 PM UTC

    We are investigating a CardPointe Unattended service disruption which may be impacting your business. We are currently working to resolve this issue.

  2. identified Nov 19, 2025, 02:54 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 19, 2025, 03:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 19, 2025, 06:35 PM UTC

    This incident has been resolved.

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