Resolved after 5 hours 37 minutes, affecting BluePay Gateway, on January 15, 2026.
This incident has been resolved. Recurring billing schedules scheduled between 12:00am and 09:17am CST were delayed and have all been executed. Recurring billing has been operating normally since the issue correction.
Affected components
Update timeline
- investigating Jan 15, 2026, 02:44 PM UTC
We are currently investigating an issue that is preventing the BluePay Gateway's recurring billing system from executing recurring billing schedules. There is no impact on non-recurring transaction processing or creation of new recurring billing schedules.
- monitoring Jan 15, 2026, 03:28 PM UTC
A fix has been implemented. The recurring system is currently executing the past due recurring billing schedules.
- monitoring Jan 15, 2026, 04:53 PM UTC
All past due recurring billing schedules have been executed.
- resolved Jan 15, 2026, 08:22 PM UTC
This incident has been resolved. Recurring billing schedules scheduled between 12:00am and 09:17am CST were delayed and have all been executed. Recurring billing has been operating normally since the issue correction.
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