CardConnect incident

MFA Service Disruption - CardPointe/CoPilot

Minor Vendor's status page →

Resolved after 1 hour 36 minutes, affecting CardPointe Desktop and CoPilot, on April 8, 2025.

monitoring Apr 08, 2025, 01:53 AM UTC

We are investigating an MFA Service disruption which may be impacting your ability to login to CardPointe and CoPilot. We are currently working to resolve this issue.

Started
Apr 08, 2025, 01:53 AM UTC
Resolved
Apr 08, 2025, 03:30 AM UTC
Duration
1h 36m
Detected by Pingoru
Apr 08, 2025, 01:53 AM UTC

Affected components

CardPointe DesktopCoPilot

Update timeline

  1. monitoring Apr 08, 2025, 01:53 AM UTC

    We are investigating an MFA Service disruption which may be impacting your ability to login to CardPointe and CoPilot. We are currently working to resolve this issue.

  2. resolved Apr 08, 2025, 03:30 AM UTC

    This incident has been resolved.

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