CardConnect incident

INCIDENT: Hosted Payment Page Display Issue

Resolved after 2 hours 37 minutes, affecting CardPointe Hosted Payment Page (HPP), on May 13, 2025.

monitoring May 13, 2025, 06:05 PM UTC

A fix has been implemented and we are monitoring the results.

Started
May 13, 2025, 05:36 PM UTC
Resolved
May 13, 2025, 08:13 PM UTC
Duration
2h 37m
Detected by Pingoru
May 13, 2025, 05:36 PM UTC

Affected components

CardPointe Hosted Payment Page (HPP)

Update timeline

  1. investigating May 13, 2025, 05:36 PM UTC

    We have identified a display issue with the CardPointe Hosted Payment Page. We are currently investigating the issue.

  2. investigating May 13, 2025, 05:38 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 13, 2025, 06:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 13, 2025, 08:13 PM UTC

    This incident has been resolved.

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