CardConnect incident

Card Pointe Retail Terminal Disruption

Resolved after 3 days 19 hours, affecting CardPointe Retail Terminal, on May 15, 2025.

monitoring May 16, 2025, 03:33 PM UTC

We are continuing to monitor feedback on this issue. If you are experiencing connectivity issues, please contact your Internet Service Provider to review. Our support resources are available to assist with any additional concerns.

Started
May 15, 2025, 06:51 PM UTC
Resolved
May 19, 2025, 02:10 PM UTC
Duration
3d 19h
Detected by Pingoru
May 15, 2025, 06:51 PM UTC

Affected components

CardPointe Retail Terminal

Update timeline

  1. investigating May 15, 2025, 06:51 PM UTC

    We are investigating a Card Pointe Retail Terminal disruption which may be impacting your business. We are currently working to resolve this issue.

  2. monitoring May 16, 2025, 03:16 PM UTC

    We are continuing to monitor feedback on this issue. If you are experiencing connectivity issues, please contact your Internet Service Provider to review. Our support resources are available to assist with any additional concerns.

  3. monitoring May 16, 2025, 03:17 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring May 16, 2025, 03:33 PM UTC

    We are continuing to monitor feedback on this issue. If you are experiencing connectivity issues, please contact your Internet Service Provider to review. Our support resources are available to assist with any additional concerns.

  5. resolved May 19, 2025, 02:10 PM UTC

    This incident has been resolved.

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