CardConnect incident
INCIDENT: Chase Salem and Chase Tampa Authorization Timeouts
Minor Vendor's status page →
Resolved after 18 hours 17 minutes, affecting Chase Paymentech Salem and Chase Paymentech Tampa, on May 22, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Chase Paymentech SalemChase Paymentech Tampa
Update timeline
- investigating May 22, 2025, 07:18 PM UTC
The CardPointe Gateway is currently experiencing timeouts during transaction authorizations to Chase Paymentech Salem and Chase Paymentech Tampa. We are currently investigating the the issue. We will provide updates as they become available.
- monitoring May 22, 2025, 07:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 23, 2025, 01:35 PM UTC
This incident has been resolved.
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