CardConnect incident

BluePay Serivce Disruption

Resolved after 2 hours 39 minutes, affecting BluePay Gateway, on September 16, 2025.

monitoring Sep 16, 2025, 07:17 PM UTC

We are continuing to monitor for any further issues.

Started
Sep 16, 2025, 07:13 PM UTC
Resolved
Sep 16, 2025, 09:53 PM UTC
Duration
2h 39m
Detected by Pingoru
Sep 16, 2025, 07:13 PM UTC

Affected components

BluePay Gateway

Update timeline

  1. investigating Sep 16, 2025, 07:13 PM UTC

    We are investigating a BluePay Service disruption which may be impacting your business. Users may be unable to login to the application. We are currently working to resolve this issue.

  2. monitoring Sep 16, 2025, 07:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 16, 2025, 07:16 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Sep 16, 2025, 07:17 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Sep 16, 2025, 09:53 PM UTC

    This incident has been resolved.

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