AppZen Outage History
AppZen is up right nowPingoru has recorded 53 incidents for AppZen: 32 in the last 12 months and 9 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 1 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 5 | 19 of 720 (3%) |
| October 2026 | 4 | 17 of 529 (3%) |
Incidents, newest first
Notice October 20, 2026 Intermittent Slowness on EU Region 3h 56m
Started Oct 20, 2026, 10:04 AM UTC· resolved Oct 20, 2026, 02:00 PM UTC
- resolved Oct 20, 2026, 04:30 PM UTC
Description Between 15:34 and 19:30 IST (10:04 to 14:00 UTC), some users in our EU region saw intermittent errors. Some requests hung for up to two minutes and then failed. About 9% of EU requests were affected, and the rest worked normally, which is why retries sometimes worked and sometimes didn’t. One of our EU instances stopped completing its calls to two internal services: one checks user permissions and the other loads account configuration. That instance kept passing our automated health checks, so it stayed in service, and no alert went out. No data was lost or changed. Fix We replaced the affected instance. Errors stopped right away, and service has been stable since.
Minor October 5, 2026 Report Processing Slower than Normal 9h 43m Expense Audit
Started Oct 05, 2026, 10:40 PM UTC· resolved Oct 06, 2026, 08:24 AM UTC
- monitoring Oct 05, 2026, 10:40 PM UTC
We are currently experiencing slower than normal processing of expense reports, and some reports may take longer than usual to complete audit. Our teams are actively working on remediating this issue. Please do not re-submit or re-audit reports, as this may add to the delay.
- resolved Oct 06, 2026, 08:24 AM UTC
This incident has been resolved.
Minor September 29, 2026 Expense Audit – Chrome River Ingestion Issue 3h 57m Expense Audit
Started Sep 29, 2026, 01:48 PM UTC· resolved Sep 29, 2026, 05:46 PM UTC
- investigating Sep 29, 2026, 01:48 PM UTC
Users may experience an issue where reports from Chrome River are not being ingested into AppZen. This issue is related to an ongoing issue on the Emburse/Chrome River side. We are working with their team to resolve this on priority. We apologize for the inconvenience caused and will provide further updates as more information becomes available.
- identified Sep 29, 2026, 02:30 PM UTC
The issue has been identified, and a fix is being implemented by the Chrome River (Emburse) Team
- resolved Sep 29, 2026, 05:46 PM UTC
This incident has been resolved by the Emburse team. Emburse Engineering team will take a deeper dive into what happened and will provide further details. We have verified that report ingestion has resumed.
Major September 29, 2026 AP Inbox – Email Ingestion Issue 6h 32m AppZen Inbox
Started Sep 29, 2026, 11:30 AM UTC· resolved Sep 29, 2026, 06:03 PM UTC
- investigating Sep 29, 2026, 11:30 AM UTC
Customers may experience an issue where invoices sent to their customer-hosted Outlook/Exchange mailboxes are not being ingested into AppZen AP Inbox. We are aware of the issue and are working to resolve it on priority. We apologize for the inconvenience caused and will provide further updates as more information becomes available.
- identified Sep 29, 2026, 01:51 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 29, 2026, 05:47 PM UTC
We are monitoring the fix implemented to resolve the issue.
- resolved Sep 29, 2026, 06:03 PM UTC
This incident has been resolved. All invoices submitted to AppZen by email or through an ERP integration have been ingested.
Minor September 29, 2026 AI Analytics – Report Download Issue 11h 42m Advanced Analytics
Started Sep 29, 2026, 09:41 AM UTC· resolved Sep 29, 2026, 09:23 PM UTC
- investigating Sep 29, 2026, 09:41 AM UTC
Users may experience an issue where they are unable to download reports in AI Analytics. We are aware of the issue and are working to resolve it on priority. We will provide further updates as more information becomes available. We apologize for the inconvenience caused.
- identified Sep 29, 2026, 01:38 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 29, 2026, 07:58 PM UTC
A fix has been implemented, and we are monitoring the fix. Data Recovery is in progress
- resolved Sep 29, 2026, 09:23 PM UTC
This incident has been resolved
Minor September 15, 2026 Delays in Invoice Processing — Autonomous AP 6h 7m Invoice Processing
Started Sep 15, 2026, 07:24 PM UTC· resolved Sep 16, 2026, 01:31 AM UTC
- investigating Sep 15, 2026, 07:24 PM UTC
We are investigating delays in invoice processing on Autonomous AP.
- identified Sep 15, 2026, 07:26 PM UTC
We have identified the cause of the invoice processing delays. The delays are caused by an availability issue with a third-party service hosted in the US-EAST-1 region. The provider has confirmed the degradation on their side and has identified the root cause as an internal queuing subsystem. Requests from our platform were being accepted but not completed, causing invoices to remain in "Processing". The impact is isolated to a single endpoint. All other AppZen services are unaffected. Mitigation in progress: Our engineering team has begun failing over invoice processing to an alternate, healthy endpoint. Once the failover is complete, newly submitted invoices are expected to process normally, and we will begin clearing the accumulated backlog. No invoice data has been lost. Next update in 30 minutes.
- monitoring Sep 15, 2026, 07:27 PM UTC
We applied a fix and are monitoring recovery. Our engineering team has completed the failover to an alternate endpoint. Invoice processing has recovered: New invoices submitted to Autonomous AP are now processing normally, at expected speeds. Backlogged invoices that were stuck during the incident window are being reprocessed in batches, and the queue is draining steadily. Customers may continue to see a temporary delay on invoices submitted during the impact window until the backlog fully clears. No customer action is required; these invoices will complete automatically. We are monitoring system health and backlog drain rate closely and will confirm once the backlog is fully cleared.
- resolved Sep 16, 2026, 01:31 AM UTC
Resolved — Invoice Processing Delays (Autonomous AP) Between approximately 11:30 AM and 5:00 PM PDT on September 15, some invoices submitted to Autonomous AP remained in a "Processing" state longer than expected. The cause was an availability issue with a third-party provider in the US-East region, which caused inference requests to time out rather than fail fast. The provider has confirmed the issue on their side. We mitigated the impact by routing invoice processing to an alternate endpoint, after which new invoices resumed processing normally. All affected invoices have since been reprocessed and have completed successfully. No invoice data was lost. Processing times have returned to normal, and the service is fully operational. We apologise for the disruption.
Notice September 9, 2026 EA: Receipts Not Visible at Line Level 1h 10m Expense Audit
Started Sep 09, 2026, 12:54 PM UTC· resolved Sep 09, 2026, 02:05 PM UTC
- investigating Sep 09, 2026, 12:54 PM UTC
Some users may experience an issue where receipts are not visible at the Line Level. However, the receipts remain available and visible at the Header Level. Our team is actively investigating and working to resolve the issue. We will provide further updates as more information becomes available. We apologize for any inconvenience caused and appreciate your patience.
- monitoring Sep 09, 2026, 01:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 09, 2026, 02:05 PM UTC
This incident has been resolved.
Minor April 6, 2026 SSO Login Issues : Okta 404 error 1h 16m Expense Audit, Invoice Processing
Started Apr 06, 2026, 11:46 AM UTC· resolved Apr 06, 2026, 01:02 PM UTC
- investigating Apr 06, 2026, 11:46 AM UTC
Users attempting to log in to Appzen via SSO may experience failures due to an Okta 404 login error. We are currently investigating the issue. Our team is actively working with the relevant services to identify the root cause and resolve it as quickly as possible. We will share further updates as more information becomes available.
- resolved Apr 06, 2026, 01:02 PM UTC
This incident has been resolved.
Minor March 10, 2026 AI Analytics : EU : Dashboard Showing Incomplete Data 1d 19h Advanced Analytics
Started Mar 10, 2026, 12:49 PM UTC· resolved Mar 12, 2026, 08:49 AM UTC
- investigating Mar 10, 2026, 12:49 PM UTC
We are currently investigating an issue where incomplete data is being reflected under AI Analytics for EU customers. We are actively working on a fix. We will continue to provide updates as we make progress.
- monitoring Mar 12, 2026, 07:20 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 12, 2026, 08:49 AM UTC
This incident has been resolved.
Major March 6, 2026 Support Portal is down. 41m AppZen Support Portal
Started Mar 06, 2026, 09:40 AM UTC· resolved Mar 06, 2026, 10:22 AM UTC
- investigating Mar 06, 2026, 09:40 AM UTC
We have raised a Sev1 Ticket with Vendor
- resolved Mar 06, 2026, 10:22 AM UTC
This incident has been resolved.
Minor March 2, 2026 Appzen EA & AAP : Latency in actioning reports or processing invoices 4h 9m Expense Audit, Invoice Processing
Started Mar 02, 2026, 11:42 AM UTC· resolved Mar 02, 2026, 03:51 PM UTC
- investigating Mar 02, 2026, 11:42 AM UTC
We have identified an issue where users may be unable to action reports or invoices in Appzen due to increased latency. The team is actively working on the issue and will share updates as more information becomes available.
- investigating Mar 02, 2026, 12:16 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 02, 2026, 01:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 02, 2026, 03:51 PM UTC
This incident has been resolved.
Minor February 24, 2026 Data Missing in Analytics from 23-Feb-2026 6d 1h Advanced Analytics
Started Feb 24, 2026, 10:24 AM UTC· resolved Mar 02, 2026, 11:38 AM UTC
- monitoring Feb 24, 2026, 10:24 AM UTC
This issue has been identified, and a fix has been implemented. And data sync is In Progress.
- resolved Mar 02, 2026, 11:38 AM UTC
This incident has been resolved.
Major January 28, 2026 EA Reports Workflow Issue 11h 49m Expense Audit
Started Jan 28, 2026, 08:13 PM UTC· resolved Jan 29, 2026, 08:02 AM UTC
- investigating Jan 28, 2026, 08:13 PM UTC
Reports stuck in Pending Auto Audit state
- monitoring Jan 28, 2026, 08:40 PM UTC
Issue has been identified & system is recovering from backlog. We are continuing to monitor for processing progress & confirm no further issues.
- monitoring Jan 28, 2026, 08:40 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jan 29, 2026, 03:50 AM UTC
We are continuing to monitor for any further issues.
- resolved Jan 29, 2026, 08:02 AM UTC
This incident has been resolved and all backlogs have been cleared
Major January 28, 2026 AAP Status Update: Invoices processing and email invoice ingestion affected 19h 9m Invoice Processing
Started Jan 28, 2026, 03:54 PM UTC· resolved Jan 29, 2026, 11:04 AM UTC
- investigating Jan 28, 2026, 03:54 PM UTC
We are currently experiencing issues in AAP wherein: -Invoices may get stuck in Processing or Validating status -Email invoice ingestion may be delayed or stalled Our team is investigating this at the highest priority. We apologize for the inconvenience and will share updates as they become available.
- identified Jan 28, 2026, 05:25 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 28, 2026, 05:39 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Jan 28, 2026, 07:56 PM UTC
We are currently investigating this issue.
- monitoring Jan 28, 2026, 08:41 PM UTC
Issue has been identified & system is recovering from backlog. We are continuing to monitor for processing progress & confirm no further issues.
- monitoring Jan 28, 2026, 11:18 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 29, 2026, 11:04 AM UTC
This incident has been resolved
Major January 22, 2026 System Login Issues 6h 37m Expense Audit, AAA API
Started Jan 22, 2026, 04:38 PM UTC· resolved Jan 22, 2026, 11:16 PM UTC
- investigating Jan 22, 2026, 04:38 PM UTC
Some users are experiencing issues logging in to AppZen. After entering credentials and selecting Login with SSO, the session is terminated, and the landing page does not load.
- identified Jan 22, 2026, 09:10 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 22, 2026, 11:16 PM UTC
The issue has been fixed however if you continue to experience an issue, we suggest that you clear your browser cache and cookies, as older cookies may still be present and clearing them should resolve the problem. Our apologies for any inconvenience caused and thank your for your understanding as we worked to resolve.
Minor January 22, 2026 AAP - Invoice Processing Latency 15h 28m Invoice Processing
Started Jan 22, 2026, 03:41 PM UTC· resolved Jan 23, 2026, 07:10 AM UTC
- investigating Jan 22, 2026, 03:41 PM UTC
We are currently experiencing latency in invoice processing, which may result in some invoices appearing stuck in a state. Our teams are actively investigating and working to resolve the issue. We will continue to provide updates as progress is made. Thank you for your patience, and we apologize for the inconvenience.
- identified Jan 22, 2026, 07:41 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 23, 2026, 05:55 AM UTC
A fix has been implemented, and we are monitoring it.
- resolved Jan 23, 2026, 07:10 AM UTC
This incident has been resolved.
Major December 24, 2025 System Slowness Impacting Report Auditing and Invoice Processing, ingestion and email notification 10h 49m Expense Audit, Invoice Processing, AppZen Inbox
Started Dec 24, 2025, 12:59 PM UTC· resolved Dec 24, 2025, 11:49 PM UTC
- investigating Dec 24, 2025, 12:59 PM UTC
AppZen is currently experiencing performance degradation, resulting in slowness during report auditing and invoice processing, invoice ingestion and email notification. Customers may observe increased processing times, delays in audit completion, or slower-than-usual system responses while submitting or reviewing reports and invoices. Our Engineering team is actively investigating the issue and working to restore normal performance at the earliest. Further updates will be shared as more information becomes available.
- investigating Dec 24, 2025, 05:50 PM UTC
We are continuing to investigate this issue.
- investigating Dec 24, 2025, 05:51 PM UTC
We are continuing to investigate this issue.
- investigating Dec 24, 2025, 05:58 PM UTC
We are continuing to investigate this issue.
- resolved Dec 24, 2025, 11:49 PM UTC
This incident has been resolved.
Minor December 18, 2025 Concur Integration Issue Impacting Multiple Customers 16h 2m Expense Audit
Started Dec 18, 2025, 06:55 PM UTC· resolved Dec 19, 2025, 10:58 AM UTC
- investigating Dec 18, 2025, 06:55 PM UTC
We are currently observing an integration issue with Concur that is impacting multiple customers. Due to this issue, the status of expense reports may not be syncing correctly from AppZen to Concur. Our team is actively monitoring the situation and coordinating closely while awaiting further updates from Concur. We will keep you informed as soon as more information becomes available. For real-time updates on the Concur outage, please refer to Concur’s status page: https://open.concur.com/?data-center=us2 Thank you for your patience and understanding.
- resolved Dec 19, 2025, 10:58 AM UTC
This incident has been resolved.
Critical December 12, 2025 EA - Report Details Page Error – “Error retrieving agent actions” (Production Environment) 4h 32m Expense Audit
Started Dec 12, 2025, 07:29 AM UTC· resolved Dec 12, 2025, 12:02 PM UTC
- investigating Dec 12, 2025, 07:29 AM UTC
We are currently investigating a Sev 1 incident affecting the Expense Audit (EA) product in the Production environment. Customers may encounter the following error when accessing the Report Details page: “Error retrieving agent actions.” This issue is impacting all Production EA customers. Our Engineering team is actively working to identify the root cause and restore normal functionality. Further updates will be provided as they become available.
- investigating Dec 12, 2025, 07:30 AM UTC
We are continuing to investigate this issue.
- monitoring Dec 12, 2025, 09:05 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 12, 2025, 09:39 AM UTC
We are continuing to monitor for any further issues.
- resolved Dec 12, 2025, 12:02 PM UTC
This incident has been resolved.
Critical December 2, 2025 AppZen is not reading statements for AP Inbox 7h 12m AppZen Inbox
Started Dec 02, 2025, 06:36 AM UTC· resolved Dec 02, 2025, 01:48 PM UTC
- investigating Dec 02, 2025, 06:36 AM UTC
We are currently investigating the issue.
- monitoring Dec 02, 2025, 07:00 AM UTC
A fix has been implemented and we are monitoring the same.
- resolved Dec 02, 2025, 01:48 PM UTC
This incident has been resolved.
Minor November 26, 2025 AAP Intermittent Errors - Invoice Validation Submittals 3h 20m Invoice Processing
Started Nov 26, 2025, 10:18 PM UTC· resolved Nov 27, 2025, 01:39 AM UTC
- investigating Nov 26, 2025, 10:18 PM UTC
We are currently investigating this issue.
- monitoring Nov 26, 2025, 11:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 27, 2025, 01:39 AM UTC
This incident has been resolved.
Minor November 19, 2025 Master Data Sync Issue - AAP 1d Invoice Processing
Started Nov 19, 2025, 01:08 PM UTC· resolved Nov 20, 2025, 01:44 PM UTC
- investigating Nov 19, 2025, 01:08 PM UTC
We are currently iunvestigating the issue.
- resolved Nov 20, 2025, 01:44 PM UTC
This incident has been resolved.
Minor November 14, 2025 Delays in Expense Report Ingestion in EU Region 16h 54m Expense Audit
Started Nov 14, 2025, 10:03 AM UTC· resolved Nov 15, 2025, 02:57 AM UTC
- investigating Nov 14, 2025, 10:03 AM UTC
We are currently investigating this issue.
- identified Nov 14, 2025, 11:36 AM UTC
The issue has been identified and a fix is being implemented.
- identified Nov 14, 2025, 11:37 AM UTC
We are continuing to work on a fix for this issue.
- resolved Nov 15, 2025, 02:57 AM UTC
This incident has been resolved.
Minor November 11, 2025 Delays in Expense Report Ingestion 1d 8h Expense Audit
Started Nov 11, 2025, 11:40 PM UTC· resolved Nov 13, 2025, 08:23 AM UTC
- investigating Nov 11, 2025, 11:40 PM UTC
We are currently investigating this issue.
- identified Nov 12, 2025, 01:38 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 12, 2025, 01:38 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 12, 2025, 03:30 PM UTC
Thank you for your continued patience. While the earlier fix led to an improvement and a reduction in the pending report backlog, we’ve observed a recent increase again. Our team has implemented additional optimisations to improve processing speed and continues to monitor report flows closely. We will provide the next update once we confirm consistent performance or if further action is required.
- resolved Nov 13, 2025, 08:23 AM UTC
This incident is resolved
Minor November 6, 2025 Latency in email ingestion for AP inbox 5h 55m AppZen Inbox
Started Nov 06, 2025, 05:42 PM UTC· resolved Nov 06, 2025, 11:38 PM UTC
- investigating Nov 06, 2025, 05:42 PM UTC
AppZen's backend team is currently investigating the issue.
- identified Nov 06, 2025, 09:28 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Nov 06, 2025, 11:38 PM UTC
This incident has been resolved.