AppZen incident

Delays in Expense Report Ingestion

Resolved after 1 day 8 hours, affecting Expense Audit, on November 11, 2025.

monitoring Nov 12, 2025, 03:30 PM UTC

Thank you for your continued patience. While the earlier fix led to an improvement and a reduction in the pending report backlog, we’ve observed a recent increase again. Our team has implemented additional optimisations to improve processing speed and continues to monitor report flows closely. We will provide the next update once we confirm consistent performance or if further action is required.

Started
Nov 11, 2025, 11:40 PM UTC
Resolved
Nov 13, 2025, 08:23 AM UTC
Duration
1d 8h
Detected by Pingoru
Nov 11, 2025, 11:40 PM UTC

Affected components

Expense Audit

Update timeline

  1. investigating Nov 11, 2025, 11:40 PM UTC

    We are currently investigating this issue.

  2. identified Nov 12, 2025, 01:38 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 12, 2025, 01:38 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Nov 12, 2025, 03:30 PM UTC

    Thank you for your continued patience. While the earlier fix led to an improvement and a reduction in the pending report backlog, we’ve observed a recent increase again. Our team has implemented additional optimisations to improve processing speed and continues to monitor report flows closely. We will provide the next update once we confirm consistent performance or if further action is required.

  5. resolved Nov 13, 2025, 08:23 AM UTC

    This incident is resolved

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