AppZen incident
AAP Status Update: Invoices processing and email invoice ingestion affected
Resolved after 19 hours 9 minutes, affecting Invoice Processing, on January 28, 2026.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Jan 28, 2026, 03:54 PM UTC
We are currently experiencing issues in AAP wherein: -Invoices may get stuck in Processing or Validating status -Email invoice ingestion may be delayed or stalled Our team is investigating this at the highest priority. We apologize for the inconvenience and will share updates as they become available.
- identified Jan 28, 2026, 05:25 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 28, 2026, 05:39 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Jan 28, 2026, 07:56 PM UTC
We are currently investigating this issue.
- monitoring Jan 28, 2026, 08:41 PM UTC
Issue has been identified & system is recovering from backlog. We are continuing to monitor for processing progress & confirm no further issues.
- monitoring Jan 28, 2026, 11:18 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 29, 2026, 11:04 AM UTC
This incident has been resolved
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