AppZen incident

System Login Issues

Resolved after 6 hours 37 minutes, affecting Expense Audit and AAA API, on January 22, 2026.

resolved Jan 22, 2026, 11:16 PM UTC

The issue has been fixed however if you continue to experience an issue, we suggest that you clear your browser cache and cookies, as older cookies may still be present and clearing them should resolve the problem. Our apologies for any inconvenience caused and thank your for your understanding as we worked to resolve.

Started
Jan 22, 2026, 04:38 PM UTC
Resolved
Jan 22, 2026, 11:16 PM UTC
Duration
6h 37m
Detected by Pingoru
Jan 22, 2026, 04:38 PM UTC

Affected components

Expense AuditAAA API

Update timeline

  1. investigating Jan 22, 2026, 04:38 PM UTC

    Some users are experiencing issues logging in to AppZen. After entering credentials and selecting Login with SSO, the session is terminated, and the landing page does not load.

  2. identified Jan 22, 2026, 09:10 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 22, 2026, 11:16 PM UTC

    The issue has been fixed however if you continue to experience an issue, we suggest that you clear your browser cache and cookies, as older cookies may still be present and clearing them should resolve the problem. Our apologies for any inconvenience caused and thank your for your understanding as we worked to resolve.

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