ActiveCampaign Outage History
ActiveCampaign is up right nowPingoru has recorded 53 incidents for ActiveCampaign: 36 in the last 12 months and 10 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 6 of 720 (1%) |
| May 2026 | 1 | 3 of 744 (0%) |
| June 2026 | 3 | 118 of 720 (16%) |
| July 2026 | 4 | 133 of 744 (18%) |
| August 2026 | 4 | 30 of 744 (4%) |
| September 2026 | 2 | 4 of 720 (1%) |
| October 2026 | 2 | 4 of 509 (1%) |
Incidents, newest first
Notice October 20, 2026 Delayed processing for automations and messages 13m
Started Oct 20, 2026, 10:11 PM UTC· resolved Oct 20, 2026, 10:24 PM UTC
- monitoring Oct 20, 2026, 10:11 PM UTC
Starting at 3:54PM CDT, our team has identified a delay in messages and automations. The issue is being rolled back at this time and processing is currently recovering.
- resolved Oct 20, 2026, 10:24 PM UTC
Incident has been resolved: messages are working normally and all delays have cleared.
Major October 8, 2026 Whatsapp message responses delayed 3h 22m WhatsApp
Started Oct 08, 2026, 02:03 PM UTC· resolved Oct 08, 2026, 05:26 PM UTC
- investigating Oct 08, 2026, 02:03 PM UTC
We are aware of delays in receiving Whatsapp responses and engineering is actively investigating. Message sending is not impacted.
- identified Oct 08, 2026, 02:19 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 08, 2026, 02:29 PM UTC
The issue has been resolved and response messages are catching up now.
- resolved Oct 08, 2026, 05:26 PM UTC
All delayed messages have caught up.
Critical September 28, 2026 Transactional Email Failures 3h 50m Email
Started Sep 28, 2026, 03:05 PM UTC· resolved Sep 28, 2026, 06:55 PM UTC
- investigating Sep 28, 2026, 03:05 PM UTC
Transactional email is currently failing to send. Engineering is investigating the root cause now and will report updates every 20 minutes.
- identified Sep 28, 2026, 03:16 PM UTC
The issue has been identified and the backlogged messages have started to send. Engineering is working to expedite the catch up.
- monitoring Sep 28, 2026, 03:22 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 28, 2026, 03:30 PM UTC
The backlogged messages are rapidly catching up. We expect full resolution within 20 minutes.
- resolved Sep 28, 2026, 06:55 PM UTC
This incident has been resolved.
Major September 14, 2026 Bulk Edit of contacts is not applying filters. 26m CRM, CRM, CRM
Started Sep 14, 2026, 09:29 PM UTC· resolved Sep 14, 2026, 09:55 PM UTC
- identified Sep 14, 2026, 09:29 PM UTC
Filters are not applying when bulk editing contacts. Customers are advised not to use Bulk Edit until a fix is deployed.
- resolved Sep 14, 2026, 09:55 PM UTC
This incident has been resolved.
Major August 28, 2026 Issues Accessing Accounts 27m Platform Availability
Started Aug 28, 2026, 06:48 PM UTC· resolved Aug 28, 2026, 07:16 PM UTC
- investigating Aug 28, 2026, 06:48 PM UTC
We are aware of some accounts having issues accessing their accounts. Engineering is actively investigating now. We will share the next update within 30 minutes.
- monitoring Aug 28, 2026, 07:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 28, 2026, 07:16 PM UTC
This incident has been resolved.
Major August 10, 2026 Issue impacting customer logins for a portion of users 2h 44m Platform Availability, Platform Availability, Platform Availability
Started Aug 10, 2026, 02:14 PM UTC· resolved Aug 10, 2026, 04:59 PM UTC
- investigating Aug 10, 2026, 02:14 PM UTC
We are currently investigating an issue impacting customer logins for a portion of users. Affected customers may encounter errors or be unable to access their accounts. Our engineering team is actively working to pinpoint the cause and restore full access as quickly as possible.
- identified Aug 10, 2026, 02:33 PM UTC
The issue has been identified and a fix is in progress.
- monitoring Aug 10, 2026, 02:53 PM UTC
A fix has been implemented and we are monitoring closely to ensure resolution.
- resolved Aug 10, 2026, 04:59 PM UTC
This incident has been resolved.
Critical August 5, 2026 Issue Affecting Segmented Campaigns in the EU Region 1d Campaigns
Started Aug 05, 2026, 10:59 AM UTC· resolved Aug 06, 2026, 11:40 AM UTC
- investigating Aug 05, 2026, 10:59 AM UTC
Investigating: Engineers are currently investigating an issue affecting Campaign Sending in the EU Data Center. Engineers will provide another update in 30 minutes as more information becomes available.
- investigating Aug 05, 2026, 10:59 AM UTC
We are continuing to investigate this issue.
- investigating Aug 05, 2026, 11:39 AM UTC
We are continuing to investigate this issue.
- monitoring Aug 05, 2026, 01:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 06, 2026, 11:40 AM UTC
This incident has been resolved.
Minor August 3, 2026 Engineers are researching an issue that may caused some customer reports to intermittently not load. 1h 50m Custom Reports, Custom Reports, Custom Reports
Started Aug 03, 2026, 07:34 PM UTC· resolved Aug 03, 2026, 09:24 PM UTC
- investigating Aug 03, 2026, 07:34 PM UTC
We are currently investigating this issue.
- investigating Aug 03, 2026, 07:35 PM UTC
We are continuing to investigate this issue.
- investigating Aug 03, 2026, 07:35 PM UTC
We are continuing to investigate this issue.
- resolved Aug 03, 2026, 09:24 PM UTC
This incident has been resolved.
Minor July 30, 2026 Intermittent Page Access Issues 53m Platform Availability
Started Jul 30, 2026, 10:23 PM UTC· resolved Jul 30, 2026, 11:16 PM UTC
- investigating Jul 30, 2026, 10:23 PM UTC
We are aware of intermittent issues accessing pages in some accounts. Our engineers are actively working to resolve the issue.
- monitoring Jul 30, 2026, 10:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 30, 2026, 11:16 PM UTC
This incident has been resolved.
Critical July 27, 2026 ActiveCampaign Platform Instability 1h 22m API Availability, API Availability, API Availability, Tracking
Started Jul 27, 2026, 07:53 PM UTC· resolved Jul 27, 2026, 09:15 PM UTC
- investigating Jul 27, 2026, 07:53 PM UTC
ActiveCampaign is experiencing platform instability at this time. Teams are investigating root cause at this time.
- identified Jul 27, 2026, 08:05 PM UTC
The issue has been identified and we are working to recover.
- identified Jul 27, 2026, 08:21 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jul 27, 2026, 09:15 PM UTC
This incident has been resolved.
Minor July 10, 2026 Custom Objects for APAC customers. 5d 9h Custom Objects
Started Jul 10, 2026, 06:57 AM UTC· resolved Jul 15, 2026, 04:02 PM UTC
- investigating Jul 10, 2026, 06:57 AM UTC
Engineers are investigating an issue affecting Custom Objects for APAC customers. Additional information will be shared as the investigation progresses.
- investigating Jul 10, 2026, 07:25 AM UTC
We are continuing to investigate this issue.
- identified Jul 10, 2026, 11:57 AM UTC
Engineering has identified the issue and is working on resolution.
- identified Jul 10, 2026, 04:19 PM UTC
Engineering is continuing to work on resolution.
- monitoring Jul 13, 2026, 08:42 AM UTC
The issue has been remediated and we are continue to monitor.
- resolved Jul 15, 2026, 04:02 PM UTC
This incident has been resolved.
Critical July 10, 2026 Customer accounts hosted in APAC region are unavailable. 1h 12m API Availability, ARC & ARC Services, Automations, Campaigns and 9 more
Started Jul 10, 2026, 12:49 AM UTC· resolved Jul 10, 2026, 02:01 AM UTC
- identified Jul 10, 2026, 12:49 AM UTC
Customer accounts hosted in APAC region are unavailable. Engineers have identified the issue and a fix is being implemented.
- monitoring Jul 10, 2026, 01:45 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 10, 2026, 02:01 AM UTC
This incident has been resolved.
Minor June 26, 2026 Issue with Campaign Editor 30m API Availability, API Availability, ARC & ARC Services, ARC & ARC Services and 22 more
Started Jun 26, 2026, 10:38 PM UTC· resolved Jun 26, 2026, 11:09 PM UTC
- investigating Jun 26, 2026, 10:38 PM UTC
Engineers are currently investigating an issue affecting some customers in the campaign editor. For impacted accounts, clicking the Save and Exit or Next buttons may not respond as expected, which can prevent users from moving forward in the editor. Engineers are engaged and are actively working on the issue.
- investigating Jun 26, 2026, 10:38 PM UTC
We are continuing to investigate this issue.
- resolved Jun 26, 2026, 11:09 PM UTC
Engineers have implemented a fix. all regions are now fully operational again.
Minor June 18, 2026 Issues loading the Contacts and Deals main pages 4d 14h CRM, CRM, CRM
Started Jun 18, 2026, 11:19 PM UTC· resolved Jun 23, 2026, 01:52 PM UTC
- monitoring Jun 18, 2026, 11:19 PM UTC
ActiveCampaign is experiencing a degradation of some parts of the platform Customers who are attempting to access the main Contacts or Deals pages may see the content fail to load. Other pages may also be impacted. This issue is due to a security issue impacting a third party domain used to host assets for ActiveCampaign. If you are experiencing issues loading these or other pages, please reach out to support for more information. Symptoms may include pages that load the navigation but present a blank/white page for the main content. This issue may have started as early as Tuesday, June 16th, for some customers.
- resolved Jun 23, 2026, 01:52 PM UTC
We believe this issue is resolved at this time. If customers are continuing to experience issues loading the pages in question, they should contact support.
Notice June 1, 2026 High error rate on US region 7h 21m API Availability, ARC & ARC Services, Automations, Campaigns and 9 more
Started Jun 01, 2026, 02:07 PM UTC· resolved Jun 01, 2026, 09:29 PM UTC
- monitoring Jun 01, 2026, 02:07 PM UTC
Engineers are responding to a high error rate currently impacting the Hosted Legacy API, resulting in failed Web API requests. To restore full functionality, Engineers reverted the platform to the previous stable version.
- resolved Jun 01, 2026, 09:29 PM UTC
This incident was resolved about 1:29pm CT. No further impact has been observed.
Minor May 19, 2026 Disruption to Advanced Search Editing on the Contacts page 2h 28m CRM, CRM, CRM
Started May 19, 2026, 09:15 AM UTC· resolved May 19, 2026, 11:44 AM UTC
- identified May 19, 2026, 09:15 AM UTC
Engineers are actively investigating an issue affecting the Contacts section. Reports indicate that the ability to edit existing advanced searches and segmentations is currently unavailable. Investigation is underway to identify the root cause and restore full functionality. Regular updates will be provided as new information becomes available.
- identified May 19, 2026, 10:36 AM UTC
Engineers have successfully identified the root cause of the issue and verified a solution. The fix is currently being rolled out across all systems to restore the ability to edit advanced searches and segmentations. Another update will be provided once the rollout is complete and functionality is fully restored.
- resolved May 19, 2026, 11:44 AM UTC
Engineers have successfully deployed the fix across all systems. Testing confirms that the option to edit advanced searches and segmentations within the Contacts section is now fully restored and operating normally. This incident is now resolved.
Minor April 28, 2026 Trial Accounts cannot launch Landing Pages 5h 19m Web Personalization, Web Personalization, Web Personalization
Started Apr 28, 2026, 11:04 AM UTC· resolved Apr 28, 2026, 04:24 PM UTC
- identified Apr 28, 2026, 11:04 AM UTC
We've identified a production-wide issue where users with correct entitlements cannot access landing pages after trial account creation. The suspected cause is a race condition in the account initialization process. A fix has been implemented in `ember` and we're coordinating an immediate hotfix release.
- resolved Apr 28, 2026, 04:24 PM UTC
Engineers have released a fix to address the issues impacting the platform. Normal service has been restored for all impacted users.
Notice April 13, 2026 Automations Builder Loading Issue 1h 4m Automations, Automations, Automations
Started Apr 13, 2026, 08:07 PM UTC· resolved Apr 13, 2026, 09:12 PM UTC
- investigating Apr 13, 2026, 08:07 PM UTC
The automation blocks are not currently loading in the Automations Builder. This does not impact your saved, active automations. Engineers are working to resolve the issue
- identified Apr 13, 2026, 08:10 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 13, 2026, 09:12 PM UTC
this incident is now resolved. customers should see their automations load.
Minor March 26, 2026 Campaign Sending Delay in EU region 7h 3m Campaigns
Started Mar 26, 2026, 05:57 PM UTC· resolved Mar 27, 2026, 01:01 AM UTC
- identified Mar 26, 2026, 05:57 PM UTC
Engineers have observed delays in campaign sending in the EU region and are working on a resolution.
- identified Mar 26, 2026, 06:43 PM UTC
Engineers are continuing to investigate delays in campaign sending in the EU region.
- identified Mar 26, 2026, 07:45 PM UTC
Engineers are continuing to investigate delays in campaign sending in the EU region.
- identified Mar 26, 2026, 09:05 PM UTC
Engineers are continuing to investigate delays in campaign sending in the EU region.
- identified Mar 26, 2026, 09:51 PM UTC
Engineers are continuing to investigate delays in campaign sending in the EU region.
- resolved Mar 27, 2026, 01:01 AM UTC
Campaign delays in the EU region have been resolved.
Notice March 26, 2026 Title: Mobile App (iOS) App Heavily Degraded Performance 3h 33m
Started Mar 26, 2026, 11:56 AM UTC· resolved Mar 26, 2026, 03:29 PM UTC
- investigating Mar 26, 2026, 11:56 AM UTC
Engineers have detected that Mobile app (iOS) users are unable to log in. However, the web interface remains unaffected. We are investigating the issue and working to resolve it as soon as possible. During this time, you may experience slower response times or intermittent errors.
- identified Mar 26, 2026, 01:19 PM UTC
Engineers have identified a fix and it is being deployed now
- resolved Mar 26, 2026, 03:29 PM UTC
Engineers have verified the fix in our production environment
Minor March 5, 2026 Service outage affecting subset of our customers 44m
Started Mar 05, 2026, 10:43 PM UTC· resolved Mar 05, 2026, 11:28 PM UTC
- investigating Mar 05, 2026, 10:43 PM UTC
We are currently investigating a service interruption affecting a subset of our customers in US. Users may experience errors or inability to access certain features at this time. Our engineering team is fully engaged and working to identify the root cause.
- resolved Mar 05, 2026, 11:28 PM UTC
The issues affecting service connectivity have been resolved. Following a coordinated effort with our infrastructure partners, all systems are now fully operational and performing as expected
Major February 18, 2026 Service Interruption: Account Access Issues (APAC & EU) 55m Platform Availability, Platform Availability
Started Feb 18, 2026, 09:00 PM UTC· resolved Feb 18, 2026, 09:55 PM UTC
- investigating Feb 18, 2026, 09:00 PM UTC
Engineers have identified an issue with account accessibility for customers hosted on our Multi-Region Data Center (MRDC) infrastructure. Currently, some customers in the APAC and EU regions may experience errors or timeouts when attempting to log in to their ActiveCampaign accounts. We are actively investigating the root cause and will provide further updates as more information becomes available.
- resolved Feb 18, 2026, 09:55 PM UTC
This incident has been resolved.
Notice February 13, 2026 Hilos.io Platform Unavailable 2d 20h
Started Feb 13, 2026, 07:02 PM UTC· resolved Feb 16, 2026, 03:29 PM UTC
- identified Feb 13, 2026, 07:02 PM UTC
We are aware of a general outage for api.hilos.io. Engineering is working to restore functionality now.
- identified Feb 13, 2026, 07:16 PM UTC
We are continuing to work on a fix for this issue.
- identified Feb 13, 2026, 07:26 PM UTC
Portions of the API have come back online. We are continuing to apply fixes to enable full restoration.
- monitoring Feb 13, 2026, 07:34 PM UTC
The platform is restored though customers may experience delays in full access being restored due to caching. We expect full access to be restored within one hour for anyone still impacted.
- resolved Feb 16, 2026, 03:29 PM UTC
This incident has been resolved.
Major February 10, 2026 ActiveCampaign Reports Issue 6d 18h Custom Reports
Started Feb 10, 2026, 04:40 PM UTC· resolved Feb 17, 2026, 10:47 AM UTC
- investigating Feb 10, 2026, 04:40 PM UTC
Our engineering team has identified an issue affecting reporting analytics for a segment of our users. We are investigating the root cause and will provide further updates as more information becomes available.
- investigating Feb 10, 2026, 06:02 PM UTC
Engineers are continuing to investigating the root cause. Additional updates will be provided as more information becomes available.
- investigating Feb 10, 2026, 07:06 PM UTC
Engineers are continuing to investigating the root cause. Additional updates will be provided as more information becomes available
- identified Feb 11, 2026, 01:23 PM UTC
The Engineering team is actively working to resolve the identified issue. Additional status updates will be provided as they become available.
- identified Feb 12, 2026, 12:35 PM UTC
The Engineering team is continuing work to resolve the identified issue. Additional status updates will be provided as they become available.
- monitoring Feb 12, 2026, 04:28 PM UTC
The Engineering team has resolved the reporting analytics issue and will continue to closely monitor performance and stability to ensure continued service reliability.
- resolved Feb 17, 2026, 10:47 AM UTC
This incident has been resolved.
Major January 30, 2026 Active Intelligence 21m Automations, Automations
Started Jan 30, 2026, 05:48 PM UTC· resolved Jan 30, 2026, 06:10 PM UTC
- investigating Jan 30, 2026, 05:48 PM UTC
We are investigating an issue with Active Intelligence for Automations.
- identified Jan 30, 2026, 05:49 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 30, 2026, 06:10 PM UTC
This incident has been resolved.