ActiveCampaign incident
Service Interruption: Account Access Issues (APAC & EU)
Resolved after 55 minutes, affecting Platform Availability and Platform Availability, on February 18, 2026.
Engineers have identified an issue with account accessibility for customers hosted on our Multi-Region Data Center (MRDC) infrastructure. Currently, some customers in the APAC and EU regions may experience errors or timeouts when attempting to log in to their ActiveCampaign accounts. We are actively investigating the root cause and will provide further updates as more information becomes available.
Affected components
Update timeline
- investigating Feb 18, 2026, 09:00 PM UTC
Engineers have identified an issue with account accessibility for customers hosted on our Multi-Region Data Center (MRDC) infrastructure. Currently, some customers in the APAC and EU regions may experience errors or timeouts when attempting to log in to their ActiveCampaign accounts. We are actively investigating the root cause and will provide further updates as more information becomes available.
- resolved Feb 18, 2026, 09:55 PM UTC
This incident has been resolved.
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