Resolved after 5 hours 19 minutes, affecting Web Personalization and Web Personalization and 1 more, on April 28, 2026.
Engineers have released a fix to address the issues impacting the platform. Normal service has been restored for all impacted users.
Affected components
Update timeline
- identified Apr 28, 2026, 11:04 AM UTC
We've identified a production-wide issue where users with correct entitlements cannot access landing pages after trial account creation. The suspected cause is a race condition in the account initialization process. A fix has been implemented in `ember` and we're coordinating an immediate hotfix release.
- resolved Apr 28, 2026, 04:24 PM UTC
Engineers have released a fix to address the issues impacting the platform. Normal service has been restored for all impacted users.
Your product runs on more than ActiveCampaign
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services