Resolved after 2 days 20 hours, on February 13, 2026.
The platform is restored though customers may experience delays in full access being restored due to caching. We expect full access to be restored within one hour for anyone still impacted.
Update timeline
- identified Feb 13, 2026, 07:02 PM UTC
We are aware of a general outage for api.hilos.io. Engineering is working to restore functionality now.
- identified Feb 13, 2026, 07:16 PM UTC
We are continuing to work on a fix for this issue.
- identified Feb 13, 2026, 07:26 PM UTC
Portions of the API have come back online. We are continuing to apply fixes to enable full restoration.
- monitoring Feb 13, 2026, 07:34 PM UTC
The platform is restored though customers may experience delays in full access being restored due to caching. We expect full access to be restored within one hour for anyone still impacted.
- resolved Feb 16, 2026, 03:29 PM UTC
This incident has been resolved.
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