Acquired Outage History

Acquired degraded · 1 active incident View live status →

Pingoru has recorded 54 incidents for Acquired: 28 in the last 12 months and 11 in the last 90 days.

Source: acquired.statuspage.io

54incidents recorded
28last 12 months
11last 90 days
3 hourstypical duration
Incidents per month
024AprMayJunJulAugSepOct3
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct17%
Pingoru began tracking Acquired in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202623 of 744 (0%)
June 202625 of 720 (1%)
July 2026412 of 744 (2%)
August 202648 of 744 (1%)
September 2026415 of 720 (2%)
October 20263101 of 591 (17%)

Incidents, newest first

Minor October 22, 2025 Intermittent REST API Processing Issues 6h 10m Payments API, Card API

Started Oct 22, 2025, 08:27 AM UTC· resolved Oct 22, 2025, 02:37 PM UTC

  1. investigating Oct 22, 2025, 08:27 AM UTC

    We’re currently investigating an intermittent issue affecting payment processing via our REST API. Some transactions may fail or experience delays. Our team is working to identify the cause and restore full service as soon as possible.

  2. monitoring Oct 22, 2025, 09:00 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 22, 2025, 02:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 13, 2025 Hosted Checkout issue 37m Hosted Checkout

Started Oct 13, 2025, 02:26 PM UTC· resolved Oct 13, 2025, 03:04 PM UTC

  1. investigating Oct 13, 2025, 02:26 PM UTC

    We are currently investigating an issue with our Hosted Checkout - we will update asap.

  2. resolved Oct 13, 2025, 03:04 PM UTC

    We believe the issue has been resolved. If your customers report any further problems, please advise them to perform a hard refresh (Ctrl + Shift + R or Cmd + Shift + R). Otherwise, the issue will clear automatically within the next few hours.

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Notice August 1, 2025 Issue with all processing 6h 30m Payouts, Payments API, Hub, Pay by Bank and 3 more

Started Aug 01, 2025, 09:16 AM UTC· resolved Aug 01, 2025, 03:46 PM UTC

  1. investigating Aug 01, 2025, 09:16 AM UTC

    We are currently investigating an issue affecting our Hosted Checkout solution and will provide updates as soon as we have more information.

  2. investigating Aug 01, 2025, 09:24 AM UTC

    This is now affecting all services - we are continuing to investigate and will update as soon as we have more information.

  3. investigating Aug 01, 2025, 09:27 AM UTC

    We are continuing to investigate this issue.

  4. identified Aug 01, 2025, 09:42 AM UTC

    We are now seeing processing times recover. We are still experiencing issues with Hosted Checkout.

  5. monitoring Aug 01, 2025, 11:39 AM UTC

    The issues affecting our Hosted Checkout solution have now been resolved. We are continuing to monitor the service closely to ensure stability. The Hub may still experience some performance issues.

  6. resolved Aug 01, 2025, 03:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 21, 2025 Cashflows Transaction Processing Outage 28m Payments API, Hosted Payment Page, Card API

Started Jul 21, 2025, 03:02 PM UTC· resolved Jul 21, 2025, 03:31 PM UTC

  1. investigating Jul 21, 2025, 03:02 PM UTC

    We’re currently seeing failures with transaction processing via Cashflows. We're in contact with their team and will provide updates as we learn more.

  2. identified Jul 21, 2025, 03:07 PM UTC

    We’re currently seeing failures with transaction processing via Cashflows. We're in contact with their team and will provide updates as we learn more. All traffic has been balanced away from Cashflows where possible.

  3. resolved Jul 21, 2025, 03:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 21, 2025 Issue with Direct Debit Mandate Creation 20h 33m Hub

Started Jul 21, 2025, 12:02 PM UTC· resolved Jul 22, 2025, 08:35 AM UTC

  1. identified Jul 21, 2025, 12:02 PM UTC

    We’re currently unable to create new direct debit mandates due to an issue with an upstream provider. Investigation is ongoing and we’ll share updates as soon as we have more information.

  2. resolved Jul 22, 2025, 08:35 AM UTC

    The issue is now fully resolved and our platform is stable and operating as normal. Thank you for your patience and we apologise for the inconvenience caused to your business.

Read the full incident report →

Major July 3, 2025 Degraded Payment Processing & Hub Latency 3h 21m Payments API, Hub, Hosted Payment Page, Card API

Started Jul 03, 2025, 03:34 PM UTC· resolved Jul 03, 2025, 06:56 PM UTC

  1. investigating Jul 03, 2025, 03:34 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 03, 2025, 03:44 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 03, 2025, 04:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 03, 2025, 06:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 18, 2025 Pay By Bank Service Interruption 35m Pay by Bank

Started Jun 18, 2025, 07:32 PM UTC· resolved Jun 18, 2025, 08:07 PM UTC

  1. investigating Jun 18, 2025, 07:32 PM UTC

    We are currently investigating this issue.

  2. identified Jun 18, 2025, 08:05 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 18, 2025, 08:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 18, 2025, 08:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 29, 2025 Cashflows Available Incident 6h 24m Payments API, Hosted Payment Page, Card API

Started May 29, 2025, 09:25 AM UTC· resolved May 29, 2025, 03:50 PM UTC

  1. identified May 29, 2025, 09:25 AM UTC

    We're seeing issues with our acquiring partner Cashflows, affecting some merchants. Where possible, we've re-routed traffic to minimise impact. We're monitoring closely and will update as we know more.

  2. monitoring May 29, 2025, 09:26 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring May 29, 2025, 09:50 AM UTC

    Update from Cashflows: IdentifiedThe issue was identified and we have performed recovery actions to restore service. Transactions were being processed normally from 10:19am. Technology Teams will continue to monitor. We will continue to monitor until we are happy to load balance traffic back to Cashflows

  4. resolved May 29, 2025, 03:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 25, 2025 Pay by Bank Unavailable via Hosted Checkout 3h 33m Pay by Bank

Started Apr 25, 2025, 08:08 AM UTC· resolved Apr 25, 2025, 11:42 AM UTC

  1. identified Apr 25, 2025, 08:08 AM UTC

    We are currently experiencing an issue with the Pay by Bank payments on our Hosted Checkout. Our team is investigating and working to resolve the issue as quickly as possible. Other payment methods remain unaffected. Direct API Pay by Bank integrations are not affected.

  2. monitoring Apr 25, 2025, 09:26 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 25, 2025, 11:42 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 19, 2025 Webhooks not processing 31m

Started Mar 19, 2025, 09:56 AM UTC· resolved Mar 19, 2025, 10:28 AM UTC

  1. identified Mar 19, 2025, 10:22 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Mar 19, 2025, 10:23 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 19, 2025, 10:28 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 19, 2025 Service degradation in card processing 2h 6m Payments API, Card API

Started Mar 19, 2025, 08:16 AM UTC· resolved Mar 19, 2025, 10:23 AM UTC

  1. investigating Mar 19, 2025, 09:20 AM UTC

    We are currently investigating this issue.

  2. investigating Mar 19, 2025, 09:29 AM UTC

    We are continuing to investigate this issue.

  3. identified Mar 19, 2025, 10:00 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Mar 19, 2025, 10:00 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 19, 2025, 10:23 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 19, 2025 Service Outage: We’re Working on a Fix 1h 45m Payouts, Payments API, Hub, Pay by Bank and 2 more

Started Mar 19, 2025, 06:16 AM UTC· resolved Mar 19, 2025, 08:02 AM UTC

  1. investigating Mar 19, 2025, 06:57 AM UTC

    We are currently investigating this issue.

  2. resolved Mar 19, 2025, 08:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 12, 2025 Trust Payments Recon Reports Unavailable 12/03 1h 34m Payments API, Hosted Payment Page, Card API

Started Mar 12, 2025, 04:03 PM UTC· resolved Mar 12, 2025, 05:37 PM UTC

  1. identified Mar 12, 2025, 04:03 PM UTC

    There was an issue processing today's Trust Payments reconciliation report. We are currently awaiting a new file from Trust Payments and will process it as soon as it is received.

  2. resolved Mar 12, 2025, 05:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 18, 2025 Open Banking - Natwest Group Banks 23d 4h Pay by Bank

Started Feb 18, 2025, 03:13 PM UTC· resolved Mar 13, 2025, 07:51 PM UTC

  1. investigating Feb 18, 2025, 03:13 PM UTC

    Open Banking is experiencing degraded performance with NatWest Group payments, and some transactions may be impacted. Our team is investigating.

  2. identified Feb 19, 2025, 03:24 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Mar 03, 2025, 11:25 AM UTC

    This issue is still ongoing. Last week, we disabled NatWest and RBS as payment options at checkout. We are actively working on a solution and will provide further updates as soon as we have more information.

  4. monitoring Mar 13, 2025, 05:09 PM UTC

    A fix has been implemented and we are currently monitoring the results.

  5. resolved Mar 13, 2025, 07:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 13, 2025 Slow Processing Times 1h 20m Payments API, Hosted Payment Page, Card API

Started Feb 13, 2025, 09:36 AM UTC· resolved Feb 13, 2025, 10:56 AM UTC

  1. investigating Feb 13, 2025, 09:36 AM UTC

    We are currently investigating reports of slow processing times affecting multiple users since this morning. Our team is working to identify the cause and will provide updates as soon as possible. Thank you for your patience.

  2. monitoring Feb 13, 2025, 10:51 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Feb 13, 2025, 10:51 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Feb 13, 2025, 10:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 31, 2025 Trust Payments Settlement Delays 2d 20h Payments API, Hosted Payment Page, Card API

Started Jan 31, 2025, 04:39 PM UTC· resolved Feb 03, 2025, 01:17 PM UTC

  1. monitoring Jan 31, 2025, 04:39 PM UTC

    We have been notified by our acquiring partner, Trust Payments, of a delay in their settlements today and they are working towards a solution. For real-time updates, please refer to the Trust Payments status page: https://status.trustpayments.com/ We will continue to monitor the situation and provide updates as we receive more information. If you have any questions, please reach out to our support team.

  2. resolved Feb 03, 2025, 01:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 23, 2025 Problems Processing Google Pay Transactions (Rest API) 2h 59m Payments API

Started Jan 23, 2025, 10:36 AM UTC· resolved Jan 23, 2025, 01:36 PM UTC

  1. investigating Jan 23, 2025, 10:36 AM UTC

    We are currently investigating this issue.

  2. investigating Jan 23, 2025, 10:52 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 23, 2025, 01:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 23, 2025, 01:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 9, 2024 Problems processing card payments 1h 38m Payments API, Hub, Hosted Payment Page, Card API

Started Dec 09, 2024, 02:20 PM UTC· resolved Dec 09, 2024, 03:59 PM UTC

  1. investigating Dec 09, 2024, 02:20 PM UTC

    We are currently investigating this issue

  2. investigating Dec 09, 2024, 02:22 PM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 09, 2024, 03:17 PM UTC

    Services has been partially restored to payment processing

  4. investigating Dec 09, 2024, 03:37 PM UTC

    We are continuing to investigate this issue.

  5. investigating Dec 09, 2024, 03:58 PM UTC

    We are continuing to investigate this issue.

  6. resolved Dec 09, 2024, 03:59 PM UTC

    This incident has been resolved.

Read the full incident report →